Citizens Energy Group
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Customer Support Associate
role at
Citizens Energy Group .
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Part‑Time Schedule Training schedule can be 40 hours a week for approximately 4 weeks, but can vary. Once training is completed, part‑time hours cannot exceed 29 hours per week. Schedules are based on operational needs and can vary from week to week. Associates will be given two‑week notice of any schedule change. Schedules include a range of 4 to 8 hour shifts. The contact center is open from 7 am to 7 pm Monday through Friday and 9 am to 1 pm on Saturdays. Associates are required to be available to cover a variety of schedules within the operating hours of the contact center.
Full‑Time Schedule The contact center is open from 7 am to 7 pm Monday through Friday and 9 am to 1 pm on Saturdays. Associates are required to be available to cover a variety of schedules within the operating hours of the contact center.
Compensation
Hourly Rate: $18.78
Bi‑lingual eligible for additional hourly pay
Short Term Incentive Pay (STIP) Plan
Benefits Part‑Time Benefits
401(k)
Identity Theft Protection
Dependent Care Flexible Spending Account
Educational reimbursement benefit ($1,000 per year)
Full‑Time Benefits
Defined Benefit Pension Plan
401(k) Retirement Plan with company match
Health, Dental & Vision
Health Savings Account (HSA) with company contribution
Wellness Program
Adoption and tuition assistance
Employee Credit Union
PTO and Paid Holidays
Identity Theft Protection
Responsibilities
Manage account inquiries and requests such as budget enrollments, co‑applicants, deposits, Power of Attorney, account updates, summer sewer charges, late payment adjustments, extended due dates.
Create work orders for the services needed such as move‑in, move‑out, bill paid turn‑ons, and other service order types.
Determine the appropriate payment options for our customers, such as credit card, automatic bank deductions, payment arrangements, assistance, and identifying payment locations.
Handle service inquiries such as backflow, service restorations, water availability, meter relocations, and cold weather inquiries.
Communicate with other areas such as billing and dispatch to make corrections, etc.
Perform Operator, clerical/back‑office work, assist with training, floor walking, mentoring, etc.
Perform other duties as assigned.
Required Qualifications
Graduation from High School or equivalent
Must be proficient with the operation of a personal computer
Proficiency in Microsoft Office applications
Excellent data entry skills
Excellent written and verbal communication skills
Proven Customer Service experience
Preferred Skills/Qualifications
Demonstrated analytical abilities and initiatives
Problem solving skills
Ability to work within a team environment
Ability to effectively communicate with a diverse customer base
Ability to complete work assignments with little direction
Job Posting Deadline: Open until filled.
Citizens is a drug‑free, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
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Customer Support Associate
role at
Citizens Energy Group .
Get AI‑powered advice on this job and more exclusive features.
Part‑Time Schedule Training schedule can be 40 hours a week for approximately 4 weeks, but can vary. Once training is completed, part‑time hours cannot exceed 29 hours per week. Schedules are based on operational needs and can vary from week to week. Associates will be given two‑week notice of any schedule change. Schedules include a range of 4 to 8 hour shifts. The contact center is open from 7 am to 7 pm Monday through Friday and 9 am to 1 pm on Saturdays. Associates are required to be available to cover a variety of schedules within the operating hours of the contact center.
Full‑Time Schedule The contact center is open from 7 am to 7 pm Monday through Friday and 9 am to 1 pm on Saturdays. Associates are required to be available to cover a variety of schedules within the operating hours of the contact center.
Compensation
Hourly Rate: $18.78
Bi‑lingual eligible for additional hourly pay
Short Term Incentive Pay (STIP) Plan
Benefits Part‑Time Benefits
401(k)
Identity Theft Protection
Dependent Care Flexible Spending Account
Educational reimbursement benefit ($1,000 per year)
Full‑Time Benefits
Defined Benefit Pension Plan
401(k) Retirement Plan with company match
Health, Dental & Vision
Health Savings Account (HSA) with company contribution
Wellness Program
Adoption and tuition assistance
Employee Credit Union
PTO and Paid Holidays
Identity Theft Protection
Responsibilities
Manage account inquiries and requests such as budget enrollments, co‑applicants, deposits, Power of Attorney, account updates, summer sewer charges, late payment adjustments, extended due dates.
Create work orders for the services needed such as move‑in, move‑out, bill paid turn‑ons, and other service order types.
Determine the appropriate payment options for our customers, such as credit card, automatic bank deductions, payment arrangements, assistance, and identifying payment locations.
Handle service inquiries such as backflow, service restorations, water availability, meter relocations, and cold weather inquiries.
Communicate with other areas such as billing and dispatch to make corrections, etc.
Perform Operator, clerical/back‑office work, assist with training, floor walking, mentoring, etc.
Perform other duties as assigned.
Required Qualifications
Graduation from High School or equivalent
Must be proficient with the operation of a personal computer
Proficiency in Microsoft Office applications
Excellent data entry skills
Excellent written and verbal communication skills
Proven Customer Service experience
Preferred Skills/Qualifications
Demonstrated analytical abilities and initiatives
Problem solving skills
Ability to work within a team environment
Ability to effectively communicate with a diverse customer base
Ability to complete work assignments with little direction
Job Posting Deadline: Open until filled.
Citizens is a drug‑free, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
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