NC State University
Client Services Supervisor
NC State University, Raleigh, North Carolina, United States, 27601
Posting Number
PG194799SP
Internal Recruitment No
Working Title Client Services Supervisor
Anticipated Hiring Range $55,750 to $58,700
Work Schedule Hours will be daytime M-F, some on call and holidays required
Job Location Raleigh, NC
Department CVM Teaching Hospital
About the Department The NC State Veterinary Hospital (VH), established in 1983, is one of the highest rated veterinary academic medical centers in the country, serving communities throughout North Carolina as well as many other states. The hospital staffs over twenty clinical services with board certified specialists that are nationally and even internationally renowned, ensuring the VH is on the cutting edge of veterinary medicine. Patients benefit from the combined expertise of multiple specialists utilizing a team approach to patient health care. Each year, nearly 35,000 patients are treated in the VH. The VH provides compassionate care, state of the art specialty health care, expert clinical instruction for 4th year veterinary students from College of Veterinary Medicine, and ongoing investigation of innovative techniques and procedures to further advance the field of veterinary medicine.
Wolfpack Perks and Benefits As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.
Medical, Dental, and Vision
Flexible Spending Account
Retirement Programs
Disability Plans
Life Insurance
Accident Plan
Paid Time Off and Other Leave Programs
12 Holidays Each Year
Tuition and Academic Assistance
And so much more!
Essential Job Duties The Client Services Supervisor provides operational leadership for the administrative team supporting 10 specialty services at the NC State Terry Center Small Animal Hospital. This role serves as the primary architect of the client and referring veterinarian experience, ensuring seamless patient transitions from intake to discharge. The Supervisor is responsible for maintaining 24/7/365 staffing continuity, standardizing workflows, and fostering staff professional development, all while safeguarding the hospital’s fiscal integrity and overarching strategic goals.
Key Responsibilities
Team Leadership: Oversee daily operations, manage performance, and professional development for the Client Services team.
Operational Excellence: Standardize workflows and manage staffing schedules—including emergency desk and holiday coverage to ensure seamless hospital support.
Financial Stewardship: Supervise appointment logistics and financial transactions to ensure accurate billing and hospital profitability.
Service Delivery: Act as a champion for service excellence, ensuring a high-quality, compassionate experience for every client and partner veterinarian.
Other Responsibilities
Other duties as assigned.
Minimum Experience/Education Graduation from high school and two years of progressively responsible administrative/office management experience; including some experience as a lead worker; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Preferred Qualifications
Demonstrated experience supervising and developing a client services or administrative team of 10 or more staff in a fast-paced service or medical environment.
Proven ability to manage complex, multi-shift scheduling models, including after-hours, emergency, and holiday coverage.
Prior experience in a veterinary, medical, or healthcare client services setting, with working knowledge of medical terminology and patient workflows.
Strong training and performance management skills, including onboarding, coaching, and continuous staff development across multiple service areas or locations.
Excellent operational and problem-solving skills, with the ability to coordinate across clinical and administrative teams while maintaining service excellence, financial accuracy, and compliance standards.
Required License or Certification N/A
Valid NC Driver's License required No
Commercial Driver's License Required? No
Job Open Date 01/06/2026
Earliest Close Date 01/13/2026
Notice to Applicants Please note that the work history on your resume must also be included in your application.
Special Instructions Please attach a cover letter, resume, and contact information for at least three professional references.
Position Number 00065146
Position Type SHRA
Position Classification Band Title Administrative Support Supervisor
Position Classification Band Level Advanced
Position Classification Salary Range $ 37,851 - $ 70,414
Salary Grade Equivalency NC11
Alternate Option If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.0
Appointment 12 Month Recurring
Mandatory Designation - Adverse Weather Mandatory - Adverse Weather
Mandatory Designation - Emergency Events Mandatory - Medical Emergencies
Time Limited Position No
Department Id 192001 - CVM Teaching Hospital
EEO NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
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Internal Recruitment No
Working Title Client Services Supervisor
Anticipated Hiring Range $55,750 to $58,700
Work Schedule Hours will be daytime M-F, some on call and holidays required
Job Location Raleigh, NC
Department CVM Teaching Hospital
About the Department The NC State Veterinary Hospital (VH), established in 1983, is one of the highest rated veterinary academic medical centers in the country, serving communities throughout North Carolina as well as many other states. The hospital staffs over twenty clinical services with board certified specialists that are nationally and even internationally renowned, ensuring the VH is on the cutting edge of veterinary medicine. Patients benefit from the combined expertise of multiple specialists utilizing a team approach to patient health care. Each year, nearly 35,000 patients are treated in the VH. The VH provides compassionate care, state of the art specialty health care, expert clinical instruction for 4th year veterinary students from College of Veterinary Medicine, and ongoing investigation of innovative techniques and procedures to further advance the field of veterinary medicine.
Wolfpack Perks and Benefits As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.
Medical, Dental, and Vision
Flexible Spending Account
Retirement Programs
Disability Plans
Life Insurance
Accident Plan
Paid Time Off and Other Leave Programs
12 Holidays Each Year
Tuition and Academic Assistance
And so much more!
Essential Job Duties The Client Services Supervisor provides operational leadership for the administrative team supporting 10 specialty services at the NC State Terry Center Small Animal Hospital. This role serves as the primary architect of the client and referring veterinarian experience, ensuring seamless patient transitions from intake to discharge. The Supervisor is responsible for maintaining 24/7/365 staffing continuity, standardizing workflows, and fostering staff professional development, all while safeguarding the hospital’s fiscal integrity and overarching strategic goals.
Key Responsibilities
Team Leadership: Oversee daily operations, manage performance, and professional development for the Client Services team.
Operational Excellence: Standardize workflows and manage staffing schedules—including emergency desk and holiday coverage to ensure seamless hospital support.
Financial Stewardship: Supervise appointment logistics and financial transactions to ensure accurate billing and hospital profitability.
Service Delivery: Act as a champion for service excellence, ensuring a high-quality, compassionate experience for every client and partner veterinarian.
Other Responsibilities
Other duties as assigned.
Minimum Experience/Education Graduation from high school and two years of progressively responsible administrative/office management experience; including some experience as a lead worker; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Preferred Qualifications
Demonstrated experience supervising and developing a client services or administrative team of 10 or more staff in a fast-paced service or medical environment.
Proven ability to manage complex, multi-shift scheduling models, including after-hours, emergency, and holiday coverage.
Prior experience in a veterinary, medical, or healthcare client services setting, with working knowledge of medical terminology and patient workflows.
Strong training and performance management skills, including onboarding, coaching, and continuous staff development across multiple service areas or locations.
Excellent operational and problem-solving skills, with the ability to coordinate across clinical and administrative teams while maintaining service excellence, financial accuracy, and compliance standards.
Required License or Certification N/A
Valid NC Driver's License required No
Commercial Driver's License Required? No
Job Open Date 01/06/2026
Earliest Close Date 01/13/2026
Notice to Applicants Please note that the work history on your resume must also be included in your application.
Special Instructions Please attach a cover letter, resume, and contact information for at least three professional references.
Position Number 00065146
Position Type SHRA
Position Classification Band Title Administrative Support Supervisor
Position Classification Band Level Advanced
Position Classification Salary Range $ 37,851 - $ 70,414
Salary Grade Equivalency NC11
Alternate Option If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.0
Appointment 12 Month Recurring
Mandatory Designation - Adverse Weather Mandatory - Adverse Weather
Mandatory Designation - Emergency Events Mandatory - Medical Emergencies
Time Limited Position No
Department Id 192001 - CVM Teaching Hospital
EEO NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
#J-18808-Ljbffr