North Carolina State University
Client Services Supervisor
North Carolina State University, Raleigh, North Carolina, United States, 27601
Overview
Job Title:
Client Services Supervisor Location:
Raleigh, NC Department:
CVM Teaching Hospital Posting Number:
PG194799SP Work Schedule:
Daytime M-F, some on call and holidays required Anticipated Hiring Range:
$55,750 to $58,700 About the Department:
The NC State Veterinary Hospital (VH), established in 1983, is one of the highest rated veterinary academic medical centers in the country, serving communities throughout North Carolina as well as many other states. The hospital staffs over twenty clinical services with board certified specialists that are nationally and internationally renowned, ensuring the VH is on the cutting edge of veterinary medicine. Patients benefit from the combined expertise of multiple specialists utilizing a team approach to patient health care. Each year, nearly 35,000 patients are treated in the VH, which provides compassionate care, state of the art specialty health care, clinical instruction for 4th year veterinary students, and ongoing investigation of innovative techniques to advance veterinary medicine. Responsibilities
Essential Job Duties:
The Client Services Supervisor provides operational leadership for the administrative team supporting 10 specialty services at the NC State Terry Center Small Animal Hospital. This role serves as the primary architect of the client and referring veterinarian experience, ensuring seamless patient transitions from intake to discharge. The Supervisor is responsible for maintaining 24/7/365 staffing continuity, standardizing workflows, and fostering staff development while safeguarding the hospital\'s fiscal integrity and strategic goals. Team Leadership:
Oversee daily operations, manage performance, and professional development for the Client Services team. Operational Excellence:
Standardize workflows and manage staffing schedules, including emergency desk and holiday coverage, to ensure seamless hospital support. Financial Stewardship:
Supervise appointment logistics and financial transactions to ensure accurate billing and hospital profitability. Service Delivery:
Champion service excellence and ensure a high-quality, compassionate experience for every client and partner veterinarian. A successful candidate will possess strong leadership acumen and the ability to manage complex operations within a high-volume, fast-paced medical environment. Other Responsibilities
Other duties as assigned. Qualifications
Minimum Experience/Education
Graduation from high school and two years of progressively responsible administrative/office management experience; including some experience as a lead worker; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. Preferred Qualifications
Demonstrated experience supervising and developing a client services or administrative team of 10 or more staff in a fast-paced service or medical environment. Proven ability to manage complex, multi-shift scheduling models, including after-hours, emergency, and holiday coverage. Prior experience in a veterinary, medical, or healthcare client services setting, with working knowledge of medical terminology and patient workflows. Strong training and performance management skills, including onboarding, coaching, and continuous staff development across multiple service areas or locations. Excellent operational and problem-solving skills, with the ability to coordinate across clinical and administrative teams while maintaining service excellence, financial accuracy, and compliance standards. Required Licenses/Certifications:
N/A Valid NC Driver's License required:
No Commercial Driver's License Required?
No Recruitment Dates and Instructions
Job Open Date:
01/06/2026 Earliest Close Date:
01/13/2026 (positions posted until 5:00 PM ET; may close earlier) Notice to Applicants:
Please note that the work history on your resume must also be included in your application. Special Instructions:
Please attach a cover letter, resume, and contact information for at least three professional references. Position Details
Position Number:
00065146 Position Type:
SHRA Position Classification Band Title:
Administrative Support Supervisor Position Classification Band Level:
Advanced Position Classification Salary Range:
$38,851 - $70,414 Salary Grade Equivalency:
NC11 Alternate Option:
If no applicants meet the required competency level and training/experience, management may consider other applicants. Salary determined based on competencies, equity, budget, and market considerations. Full Time Equivalent (FTE):
1.0 Appointment:
12 Month Recurring Mandatory Designation - Adverse Weather:
Mandatory - Adverse Weather Mandatory Designation - Emergency Events:
Mandatory - Medical Emergencies Time Limited Position:
No Department Id:
192001 - CVM Teaching Hospital EEO Notice
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals requiring accommodations may contact the Office of Equal Opportunity at 919-513-0574. For questions about the application process, contact Human Resources at 919-515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal and sex offender background checks. Some vacancies may require credit or motor vehicle checks. Degree(s) must be obtained prior to start date. NC State participates in E-Verify. Federal law requires verification of identity and employment eligibility.
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Job Title:
Client Services Supervisor Location:
Raleigh, NC Department:
CVM Teaching Hospital Posting Number:
PG194799SP Work Schedule:
Daytime M-F, some on call and holidays required Anticipated Hiring Range:
$55,750 to $58,700 About the Department:
The NC State Veterinary Hospital (VH), established in 1983, is one of the highest rated veterinary academic medical centers in the country, serving communities throughout North Carolina as well as many other states. The hospital staffs over twenty clinical services with board certified specialists that are nationally and internationally renowned, ensuring the VH is on the cutting edge of veterinary medicine. Patients benefit from the combined expertise of multiple specialists utilizing a team approach to patient health care. Each year, nearly 35,000 patients are treated in the VH, which provides compassionate care, state of the art specialty health care, clinical instruction for 4th year veterinary students, and ongoing investigation of innovative techniques to advance veterinary medicine. Responsibilities
Essential Job Duties:
The Client Services Supervisor provides operational leadership for the administrative team supporting 10 specialty services at the NC State Terry Center Small Animal Hospital. This role serves as the primary architect of the client and referring veterinarian experience, ensuring seamless patient transitions from intake to discharge. The Supervisor is responsible for maintaining 24/7/365 staffing continuity, standardizing workflows, and fostering staff development while safeguarding the hospital\'s fiscal integrity and strategic goals. Team Leadership:
Oversee daily operations, manage performance, and professional development for the Client Services team. Operational Excellence:
Standardize workflows and manage staffing schedules, including emergency desk and holiday coverage, to ensure seamless hospital support. Financial Stewardship:
Supervise appointment logistics and financial transactions to ensure accurate billing and hospital profitability. Service Delivery:
Champion service excellence and ensure a high-quality, compassionate experience for every client and partner veterinarian. A successful candidate will possess strong leadership acumen and the ability to manage complex operations within a high-volume, fast-paced medical environment. Other Responsibilities
Other duties as assigned. Qualifications
Minimum Experience/Education
Graduation from high school and two years of progressively responsible administrative/office management experience; including some experience as a lead worker; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. Preferred Qualifications
Demonstrated experience supervising and developing a client services or administrative team of 10 or more staff in a fast-paced service or medical environment. Proven ability to manage complex, multi-shift scheduling models, including after-hours, emergency, and holiday coverage. Prior experience in a veterinary, medical, or healthcare client services setting, with working knowledge of medical terminology and patient workflows. Strong training and performance management skills, including onboarding, coaching, and continuous staff development across multiple service areas or locations. Excellent operational and problem-solving skills, with the ability to coordinate across clinical and administrative teams while maintaining service excellence, financial accuracy, and compliance standards. Required Licenses/Certifications:
N/A Valid NC Driver's License required:
No Commercial Driver's License Required?
No Recruitment Dates and Instructions
Job Open Date:
01/06/2026 Earliest Close Date:
01/13/2026 (positions posted until 5:00 PM ET; may close earlier) Notice to Applicants:
Please note that the work history on your resume must also be included in your application. Special Instructions:
Please attach a cover letter, resume, and contact information for at least three professional references. Position Details
Position Number:
00065146 Position Type:
SHRA Position Classification Band Title:
Administrative Support Supervisor Position Classification Band Level:
Advanced Position Classification Salary Range:
$38,851 - $70,414 Salary Grade Equivalency:
NC11 Alternate Option:
If no applicants meet the required competency level and training/experience, management may consider other applicants. Salary determined based on competencies, equity, budget, and market considerations. Full Time Equivalent (FTE):
1.0 Appointment:
12 Month Recurring Mandatory Designation - Adverse Weather:
Mandatory - Adverse Weather Mandatory Designation - Emergency Events:
Mandatory - Medical Emergencies Time Limited Position:
No Department Id:
192001 - CVM Teaching Hospital EEO Notice
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals requiring accommodations may contact the Office of Equal Opportunity at 919-513-0574. For questions about the application process, contact Human Resources at 919-515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal and sex offender background checks. Some vacancies may require credit or motor vehicle checks. Degree(s) must be obtained prior to start date. NC State participates in E-Verify. Federal law requires verification of identity and employment eligibility.
#J-18808-Ljbffr