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Embrava

Information Technology Support Engineer

Embrava, New York, New York, us, 10261

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This range is provided by Embrava. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range $65,000.00/yr - $75,000.00/yr

About the Company Embrava is an innovative hardware and software solution provider that exists to help organizations protect its employees' time by implementing smarter workspaces that foster increased employee productivity and collaboration. Our tools are designed to help the hearing and visually impaired, reducing cost due to fewer interruptions and providing workplace analytics. We are located in New York, NY.

About the Role This is a full-time on-site role for an Information Technology Support Engineer. The IT Support Engineer will be responsible for providing technical support and troubleshooting for hardware, software, and networking issues. They will also perform system administration tasks and provide help desk support to employees.

Responsibilities

Provide technical support and troubleshooting for hardware, software, and networking issues.

Provide help desk support to employees.

Qualifications

Bachelor's degree or equivalent experience in a related field.

Required Skills

Strong technical support skills, including experience providing support for hardware, software, and networking issues.

Experience in Information Technology, including knowledge of operating systems, databases, and programming languages.

Ability to perform system administration tasks, including server configuration and maintenance.

Experience in providing help desk support to employees, including ticket management and escalation procedures.

Excellent communication and customer service skills.

Preferred Skills

Microsoft Azure, Salesforce, Netsuite experience highly desired.

IT certification such as CompTIA A+ is a plus.

Domestic travel required.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Appliances, Electrical, and Electronics Manufacturing

Benefits

Medical insurance

Vision insurance

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