USA Tech Recruit
Technical Support Engineer (Mandarin Speaking)
USA Tech Recruit, Elkhart, Indiana, United States, 46516
Technical Support Engineer (Mandarin Speaking)
Location: Elkhart, Indiana, USA (remote with occasional travel required depending on client needs)
Employment Type: Full time
Base pay range $70,000.00/yr - $120,000.00/yr
About the Role Our client is a global renewable energy company specialising in off‑grid power solutions. They are looking for a Mandarin‑speaking Technical Support Engineer to support their off‑grid product portfolio. The role is remote based, with Elkhart, Indiana as the reference location, and involves occasional travel to customer or partner sites as required.
Key Responsibilities
Provide technical support for off‑grid power products including inverters, batteries, charge controllers, and complete off‑grid systems
Support customers and partners via phone, email, and online channels in both Mandarin and English
Diagnose system issues, identify root causes, and propose effective technical solutions
Support installation troubleshooting and system configuration for off‑grid applications
Collaborate with internal engineering, product, and sales teams to resolve complex technical issues
Travel to customer or partner sites when required for on‑site technical support or training
Document technical cases, solutions, and best practices clearly and accurately
Required Qualifications
Fluent in Mandarin Chinese and English
Must have full right to work in the United States. No visa sponsorship available
Proven hands‑on experience with off‑grid power products or off‑grid solar systems
Strong understanding of solar energy systems, energy storage, and power electronics
Experience in technical support, field support, or application engineering roles
Ability to work independently in a remote working environment
Willingness to travel occasionally based on client requirements
Preferred Qualifications
Technical background in electrical engineering, renewable energy, or a related field
Experience supporting off‑grid residential or commercial systems
Experience working with North American customers
Familiarity with lithium battery and energy storage solutions
What Our Client Offers
Remote based role within the United States
Location reference: Elkhart, Indiana, USA
Competitive salary and benefits package
Seniority level
Associate
Employment type
Full‑time
Job function
Services for Renewable Energy
#J-18808-Ljbffr
Employment Type: Full time
Base pay range $70,000.00/yr - $120,000.00/yr
About the Role Our client is a global renewable energy company specialising in off‑grid power solutions. They are looking for a Mandarin‑speaking Technical Support Engineer to support their off‑grid product portfolio. The role is remote based, with Elkhart, Indiana as the reference location, and involves occasional travel to customer or partner sites as required.
Key Responsibilities
Provide technical support for off‑grid power products including inverters, batteries, charge controllers, and complete off‑grid systems
Support customers and partners via phone, email, and online channels in both Mandarin and English
Diagnose system issues, identify root causes, and propose effective technical solutions
Support installation troubleshooting and system configuration for off‑grid applications
Collaborate with internal engineering, product, and sales teams to resolve complex technical issues
Travel to customer or partner sites when required for on‑site technical support or training
Document technical cases, solutions, and best practices clearly and accurately
Required Qualifications
Fluent in Mandarin Chinese and English
Must have full right to work in the United States. No visa sponsorship available
Proven hands‑on experience with off‑grid power products or off‑grid solar systems
Strong understanding of solar energy systems, energy storage, and power electronics
Experience in technical support, field support, or application engineering roles
Ability to work independently in a remote working environment
Willingness to travel occasionally based on client requirements
Preferred Qualifications
Technical background in electrical engineering, renewable energy, or a related field
Experience supporting off‑grid residential or commercial systems
Experience working with North American customers
Familiarity with lithium battery and energy storage solutions
What Our Client Offers
Remote based role within the United States
Location reference: Elkhart, Indiana, USA
Competitive salary and benefits package
Seniority level
Associate
Employment type
Full‑time
Job function
Services for Renewable Energy
#J-18808-Ljbffr