Walmart
Manager, Program Management - Marketplace Seller Support
Walmart, Bentonville, Arkansas, United States, 72712
Position Summary
Looking for a new role that will be both challenging and rewarding, then continue reading to see if this position grabs your interests. The Manager, Program Management role will be a key contributor to Service Recovery team in reducing defects and gaps within our US Marketplace Business.
What you'll do You’ll sweep us off our feet if:
You know Program Management fundamentals and manage complex data driven programs
You're familiar with Marketplace support operations
You are able to build strong relationships with our your cross-functional partners in the organization
You're organized, disciplined, and can manage multiple projects and accounts simultaneously
You have high standards and can hold contributors accountable
You are a great people manager
You have experience in the Marketplace Channel
You're stimulated by challenges and are ready to engage at Fortune 1 scale
You’ll make an impact by
Resolve cases and create data driven insights
: Enable a robust structure to resolve support cases with lagging metrics (Age > 30, Reopen > 5 and touches > 5), perform audits on resolved cases prioritize most occurring gaps from systems/product, process workflow or training.
Leveraging tools & channels
: Partner with data science and analytics team to use and/or create new data visuals that helps in resolving and creating deep root cause insights with data science teams
Building strategic relationships
: Able to maintain strong relationships with cross functional teams to maximize the output and efficiency. Drive weekly rhythms with relevant teams to driver improvements and impact
Operational Excellence
– Able to map processes and identify bottlenecks/problems and drive improvements by setting right KPIs and metrics. Also, able to identify right actions to improve KPIs
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
Benefits & Perks Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
About Marketplace Support Team: We help sellers sell more efficiently and seamlessly by reducing defects and gaps and creating opportunities for sellers to grow more and connect with customers. We are passionate about our sellers and are a fun, hardworking and innovative group looking for associates to join the team
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart (https://one.walmart.com/).
The annual salary range for this position is $70,000.00 - $130,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
Stock
Minimum Qualifications Bachelor's degree in Business, Human Resources, or related field and 2 years’ experience in project management, compliance, operations management or related area OR 4 years’ experience in project management, compliance, operations management, or related area.
Preferred Qualifications Leading a cross-functional team, Retail Link, Working with profit and loss responsibilities.
Primary Location 702 Sw 8Th St, Bentonville, AR 72716, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
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What you'll do You’ll sweep us off our feet if:
You know Program Management fundamentals and manage complex data driven programs
You're familiar with Marketplace support operations
You are able to build strong relationships with our your cross-functional partners in the organization
You're organized, disciplined, and can manage multiple projects and accounts simultaneously
You have high standards and can hold contributors accountable
You are a great people manager
You have experience in the Marketplace Channel
You're stimulated by challenges and are ready to engage at Fortune 1 scale
You’ll make an impact by
Resolve cases and create data driven insights
: Enable a robust structure to resolve support cases with lagging metrics (Age > 30, Reopen > 5 and touches > 5), perform audits on resolved cases prioritize most occurring gaps from systems/product, process workflow or training.
Leveraging tools & channels
: Partner with data science and analytics team to use and/or create new data visuals that helps in resolving and creating deep root cause insights with data science teams
Building strategic relationships
: Able to maintain strong relationships with cross functional teams to maximize the output and efficiency. Drive weekly rhythms with relevant teams to driver improvements and impact
Operational Excellence
– Able to map processes and identify bottlenecks/problems and drive improvements by setting right KPIs and metrics. Also, able to identify right actions to improve KPIs
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
Benefits & Perks Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
About Marketplace Support Team: We help sellers sell more efficiently and seamlessly by reducing defects and gaps and creating opportunities for sellers to grow more and connect with customers. We are passionate about our sellers and are a fun, hardworking and innovative group looking for associates to join the team
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart (https://one.walmart.com/).
The annual salary range for this position is $70,000.00 - $130,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
Stock
Minimum Qualifications Bachelor's degree in Business, Human Resources, or related field and 2 years’ experience in project management, compliance, operations management or related area OR 4 years’ experience in project management, compliance, operations management, or related area.
Preferred Qualifications Leading a cross-functional team, Retail Link, Working with profit and loss responsibilities.
Primary Location 702 Sw 8Th St, Bentonville, AR 72716, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
#J-18808-Ljbffr