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Public Storage

Customer Service - Self Storage Manager

Public Storage, Monrovia, California, us, 91017

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Public Storage

is the self-storage industry leader and we are

Hiring Now!

Earn $19.00 per hour

Total Rewards Package

Flexible and Full‑time schedules between 9:30 am–6:00 pm (weekends till 5:00 pm)

Eligibility for full‑time benefits after an average of 20 + hours; benefits include:

Medical, Dental, Vision, 401(k) with match, paid time off, sick time, flex spending

Company‑paid life and accidental‑death insurance, and exclusive vendor discounts

Mileage reimbursement when traveling between properties or other work‑related tasks

Opportunity for property managers to earn performance‑based bonuses

Job Description

Work independently at multiple locations, spending time both inside and outside

Assess customer storage needs and make suggestions, including selling packing and moving supplies

Conduct daily storage unit inspections to confirm inventory and availability so spaces are ready to rent

Audit cash drawers and conduct bank deposits as part of the daily business

Help keep customers current with payments and make reminder and collection calls when required

Physical Requirements

Transport, lift, and move items weighing up to 35 pounds

Walk and traverse facilities, spending up to 50% time outdoors, including climbing stairs and opening large doors

Perform cleaning and daily maintenance tasks such as sweeping/mopping interior areas and maintaining exterior grounds for curb appeal

Qualifications

Experience: Successful candidates come from customer service‑centered sales environments, including retail, restaurant, fast‑food, or other service‑based companies

Transportation: Valid driver’s license required. Employees must use their own vehicle to travel between work locations and/or conduct work‑related business (mileage reimbursement available)

Additional Information Public Storage was recognized as a Great Place to Work by the Great Place to Work Institute. Employees have also been voted for best career growth, ranked in the Top 5 % for work culture, and in the Top 10 % for diversity and inclusion.

Apply Now Apply now for an opportunity to join

Public Storage

and be a part of the self‑storage industry’s #1 team!

Public Storage

is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, religion, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, sex, religion, veteran status, or any other protected status.

All qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers (where applicable) and the California Fair Chance Act.

Property Managers are responsible for:

Driving to multiple properties and performing bank cash deposits

Working alone; opening and closing facilities; assisting reservation and walk‑in customers in renting storage spaces, resolving issues, and completing lease agreements; being responsible for company assets/property; and accessing customer accounts, including confidential and sensitive personal information, when responding to break‑ins and delinquent accounts

Accepting, entering, and accurately documenting all customer payments, ensuring that cash handling and deposits are conducted in accordance with company policy

Making scheduled delinquent calls, accessing customer personal information, executing lien sales, and administering transactions with auction vendors, including providing access to purchased space

Referrals increase your chances of interviewing at Public Storage by 2x.

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