Humana
Employer Industry: Health Insurance Services
Why consider this job opportunity
Salary up to $52,300 per year
Opportunity for career advancement and growth within a Fortune 100 company
Work remotely with a flexible schedule
Comprehensive benefits package including medical, dental, vision, and 401(k) retirement savings plan
Supportive and collaborative work environment focused on associate engagement and well‑being
Paid time off, including personal holidays and caregiver leave
What to Expect (Job Responsibilities)
Manage inbound calls to address customer inquiries, including complex financial issues and claims resolution
Document calls and maintain detailed records of customer interactions and transactions
Escalate unresolved customer inquiries to appropriate departments
Interpret and apply department policies to complete assignments and resolve issues
Work independently with minimal supervision while managing multiple priorities
What is Required (Qualifications)
1 or more years of call center or telephonic customer service experience within the past 5 years
Previous healthcare‑related experience or education
Basic proficiency in Microsoft Office (Word, Excel, Outlook, and Teams)
Strong technical skills to navigate multiple software systems
Ability to maintain confidentiality while working remotely
How to Stand Out (Preferred Qualifications)
Bachelor's degree
Experience in claims processing and financial recovery
Familiarity with Mentor software and CRM systems
Knowledge of PrePay or Post Pay processes
Overpayment experience
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Why consider this job opportunity
Salary up to $52,300 per year
Opportunity for career advancement and growth within a Fortune 100 company
Work remotely with a flexible schedule
Comprehensive benefits package including medical, dental, vision, and 401(k) retirement savings plan
Supportive and collaborative work environment focused on associate engagement and well‑being
Paid time off, including personal holidays and caregiver leave
What to Expect (Job Responsibilities)
Manage inbound calls to address customer inquiries, including complex financial issues and claims resolution
Document calls and maintain detailed records of customer interactions and transactions
Escalate unresolved customer inquiries to appropriate departments
Interpret and apply department policies to complete assignments and resolve issues
Work independently with minimal supervision while managing multiple priorities
What is Required (Qualifications)
1 or more years of call center or telephonic customer service experience within the past 5 years
Previous healthcare‑related experience or education
Basic proficiency in Microsoft Office (Word, Excel, Outlook, and Teams)
Strong technical skills to navigate multiple software systems
Ability to maintain confidentiality while working remotely
How to Stand Out (Preferred Qualifications)
Bachelor's degree
Experience in claims processing and financial recovery
Familiarity with Mentor software and CRM systems
Knowledge of PrePay or Post Pay processes
Overpayment experience
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr