Humana
Employer Industry: Health Insurance Services
Why consider this job opportunity
Salary up to $52,300 per year
Opportunity for career advancement and growth within the organization
Work remotely from the comfort of your home
Comprehensive benefits package including medical, dental, vision, and 401(k) retirement savings plan
Supportive and collaborative work environment that values associate engagement and well‑being
Virtual training and professional development opportunities provided from day one
What to Expect (Job Responsibilities)
Manage inbound calls to address customer needs, including complex financial recovery and issue resolution
Record detailed notes of inquiries, comments, and transactions, taking appropriate action
Escalate unresolved customer inquiries and issues to the appropriate departments
Interpret departmental policies and methods to complete assignments effectively
Work independently while following defined parameters and quality standards
What is Required (Qualifications)
1 or more years of call center or telephonic customer service experience within the past 5 years
Previous healthcare‑related experience or education
Basic proficiency in Microsoft Office (Word, Excel, Outlook, and Teams)
Strong technical skills to work across multiple software systems
Ability to manage multiple priorities and maintain confidentiality while working remotely
How to Stand Out (Preferred Qualifications)
Bachelor's degree
Prior claims processing experience
Experience with financial recovery and overpayment issues
Familiarity with Mentor software
Experience in PrePay or Post Pay processes
#HealthInsurance #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Why consider this job opportunity
Salary up to $52,300 per year
Opportunity for career advancement and growth within the organization
Work remotely from the comfort of your home
Comprehensive benefits package including medical, dental, vision, and 401(k) retirement savings plan
Supportive and collaborative work environment that values associate engagement and well‑being
Virtual training and professional development opportunities provided from day one
What to Expect (Job Responsibilities)
Manage inbound calls to address customer needs, including complex financial recovery and issue resolution
Record detailed notes of inquiries, comments, and transactions, taking appropriate action
Escalate unresolved customer inquiries and issues to the appropriate departments
Interpret departmental policies and methods to complete assignments effectively
Work independently while following defined parameters and quality standards
What is Required (Qualifications)
1 or more years of call center or telephonic customer service experience within the past 5 years
Previous healthcare‑related experience or education
Basic proficiency in Microsoft Office (Word, Excel, Outlook, and Teams)
Strong technical skills to work across multiple software systems
Ability to manage multiple priorities and maintain confidentiality while working remotely
How to Stand Out (Preferred Qualifications)
Bachelor's degree
Prior claims processing experience
Experience with financial recovery and overpayment issues
Familiarity with Mentor software
Experience in PrePay or Post Pay processes
#HealthInsurance #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr