Humana
Employer Industry: Healthcare Insurance Services
Why consider this job opportunity:
Salary up to $52,300 per year
Opportunity for career advancement and growth within the organization
Work remotely with flexibility in scheduling
Comprehensive benefits including medical, dental, vision, and 401(k) retirement savings plan
Supportive and inclusive company culture focused on employee well-being
Extensive professional development and continued education opportunities
What to Expect (Job Responsibilities):
Manage inbound calls to address customer needs, including resolving complex financial recovery issues
Record detailed notes of inquiries, comments, complaints, and transactions
Escalate unresolved and pending customer inquiries to appropriate departments
Interpret area or department policies to effectively complete assignments
Prioritize and manage multiple tasks under minimal supervision
What is Required (Qualifications):
1 or more years of call center or telephonic customer service experience within the past 5 years
Previous healthcare-related experience or education
Basic skills in Microsoft Office (Word, Excel, Outlook, and Teams)
Strong technical skills with the ability to navigate multiple software systems
Ability to maintain confidentiality while working remotely
How to Stand Out (Preferred Qualifications):
Bachelor's degree
Prior claims processing or financial recovery experience
Experience with Mentor software or CRM systems
Knowledge of PrePay or Post Pay processes
Familiarity with CAS, CIS, or CISPRO systems
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
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Why consider this job opportunity:
Salary up to $52,300 per year
Opportunity for career advancement and growth within the organization
Work remotely with flexibility in scheduling
Comprehensive benefits including medical, dental, vision, and 401(k) retirement savings plan
Supportive and inclusive company culture focused on employee well-being
Extensive professional development and continued education opportunities
What to Expect (Job Responsibilities):
Manage inbound calls to address customer needs, including resolving complex financial recovery issues
Record detailed notes of inquiries, comments, complaints, and transactions
Escalate unresolved and pending customer inquiries to appropriate departments
Interpret area or department policies to effectively complete assignments
Prioritize and manage multiple tasks under minimal supervision
What is Required (Qualifications):
1 or more years of call center or telephonic customer service experience within the past 5 years
Previous healthcare-related experience or education
Basic skills in Microsoft Office (Word, Excel, Outlook, and Teams)
Strong technical skills with the ability to navigate multiple software systems
Ability to maintain confidentiality while working remotely
How to Stand Out (Preferred Qualifications):
Bachelor's degree
Prior claims processing or financial recovery experience
Experience with Mentor software or CRM systems
Knowledge of PrePay or Post Pay processes
Familiarity with CAS, CIS, or CISPRO systems
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
#J-18808-Ljbffr