Humana
Why consider this job opportunity
Salary up to $52,300 per year Opportunity for career advancement and growth within the organization Work remotely with flexible hours Comprehensive benefits package, including medical, dental, vision, and 401(k) retirement savings plan Supportive and collaborative work environment that prioritizes employee well‑being Engage in meaningful work that impacts the health of individuals and communities Job Responsibilities
Manage inbound calls to address customer needs, including complex financial inquiries and issue resolution Record detailed notes of inquiries, comments, and interactions, and take appropriate actions Escalate unresolved customer inquiries to the appropriate department Interpret policies and methods to complete assignments while exercising independent discretion Work within defined parameters to prioritize tasks and meet quality standards with minimal supervision Qualifications
1 or more years of call center or telephonic customer service experience within the past 5 years Previous healthcare-related experience or education Basic Microsoft Office skills (Word, Excel, Outlook, and Teams) Strong technical skills to navigate multiple software systems Ability to manage multiple priorities and maintain confidentiality in a remote work environment Preferred Qualifications
Bachelor’s Degree Prior experience in claims processing and financial recovery Familiarity with Mentor software and CRM systems Experience with PrePay or Post Pay processes Knowledge of CAS, CIS, or CISPRO systems #HealthcareInsurance #RemoteWork #CustomerService #CareerGrowth #EmployeeBenefits We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Salary up to $52,300 per year Opportunity for career advancement and growth within the organization Work remotely with flexible hours Comprehensive benefits package, including medical, dental, vision, and 401(k) retirement savings plan Supportive and collaborative work environment that prioritizes employee well‑being Engage in meaningful work that impacts the health of individuals and communities Job Responsibilities
Manage inbound calls to address customer needs, including complex financial inquiries and issue resolution Record detailed notes of inquiries, comments, and interactions, and take appropriate actions Escalate unresolved customer inquiries to the appropriate department Interpret policies and methods to complete assignments while exercising independent discretion Work within defined parameters to prioritize tasks and meet quality standards with minimal supervision Qualifications
1 or more years of call center or telephonic customer service experience within the past 5 years Previous healthcare-related experience or education Basic Microsoft Office skills (Word, Excel, Outlook, and Teams) Strong technical skills to navigate multiple software systems Ability to manage multiple priorities and maintain confidentiality in a remote work environment Preferred Qualifications
Bachelor’s Degree Prior experience in claims processing and financial recovery Familiarity with Mentor software and CRM systems Experience with PrePay or Post Pay processes Knowledge of CAS, CIS, or CISPRO systems #HealthcareInsurance #RemoteWork #CustomerService #CareerGrowth #EmployeeBenefits We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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