Humana
Employer Industry: Healthcare Insurance Services
Why consider this job opportunity
Salary up to $52,300 per year
Opportunity for career advancement and growth within a Fortune 100 company
Flexible remote work opportunity
Comprehensive benefits package including medical, dental, and vision coverage, 401(k) plan, paid time off, and life insurance
Supportive work environment with a focus on associate engagement and well-being
Extensive training and professional development programs available
What to Expect (Job Responsibilities)
Manage inbound calls to address customer needs, including complex financial recovery and issue resolution
Document inquiries, comments, and transactions accurately, taking appropriate actions
Escalate unresolved customer inquiries to the appropriate departments
Interpret and apply department policies and procedures to complete assignments
Work independently within defined parameters while prioritizing and managing tasks
What is Required (Qualifications)
1 or more years of call center or telephonic customer service experience within the past 5 years
Previous healthcare-related experience or education
Basic skills in Microsoft Office (Word, Excel, Outlook, and Teams)
Strong technical skills with the ability to navigate multiple software systems
Demonstrated time management and prioritization skills, with the ability to maintain confidentiality while working remotely
How to Stand Out (Preferred Qualifications)
Bachelor's Degree
Prior experience in claims processing or financial recovery
Familiarity with Mentor software or CRM systems
Experience with PrePay or Post Pay processes
Knowledge of CAS, CIS, or CISPRO systems
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity
Salary up to $52,300 per year
Opportunity for career advancement and growth within a Fortune 100 company
Flexible remote work opportunity
Comprehensive benefits package including medical, dental, and vision coverage, 401(k) plan, paid time off, and life insurance
Supportive work environment with a focus on associate engagement and well-being
Extensive training and professional development programs available
What to Expect (Job Responsibilities)
Manage inbound calls to address customer needs, including complex financial recovery and issue resolution
Document inquiries, comments, and transactions accurately, taking appropriate actions
Escalate unresolved customer inquiries to the appropriate departments
Interpret and apply department policies and procedures to complete assignments
Work independently within defined parameters while prioritizing and managing tasks
What is Required (Qualifications)
1 or more years of call center or telephonic customer service experience within the past 5 years
Previous healthcare-related experience or education
Basic skills in Microsoft Office (Word, Excel, Outlook, and Teams)
Strong technical skills with the ability to navigate multiple software systems
Demonstrated time management and prioritization skills, with the ability to maintain confidentiality while working remotely
How to Stand Out (Preferred Qualifications)
Bachelor's Degree
Prior experience in claims processing or financial recovery
Familiarity with Mentor software or CRM systems
Experience with PrePay or Post Pay processes
Knowledge of CAS, CIS, or CISPRO systems
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr