California Franchise Tax Board
Collector – California Franchise Tax Board
Base Pay Range
$6,646 – $8,324 per month (minimum salary for new state candidates)
Responsibilities
Analyze and resolve sensitive, high-dollar Business Entity (BE) collection accounts
Contact taxpayers via telephone and written correspondence to collect outstanding tax liabilities
Maintain and monitor an assigned caseload to ensure commitments are met by taxpayers, businesses, or representatives
Answer Automatic Call Distribution (ACD) calls for the CART and Early Stage Contact Center
Assist with other bureau essential workloads as needed
Qualifications
Experience and knowledge in proactive BE collections
Knowledge of California's Bank and Corporation (BC) Tax Laws, Personal Income Tax (PIT) Laws, Federal and State Commercial Laws, and Federal Income Tax Laws
Knowledge of FTB systems: Business Entities Tax System (BETS), Taxpayer Information (TI), Secretary of State (SOS), Enterprise-Wide Bankruptcy System (EWBS), Enterprise-Wide Lien System (EWLS), Integrated Nonfiler Compliance (INC), Lexis, Taxpayer Folder (TPF), and Case Management (CM)
Experience with Excel and Outlook
Experience managing an assigned case inventory
Excellent technical, written, analytical and interpersonal skills
Strong organizational skills and ability to handle multiple tasks
Excellent customer service skills with tact and diplomacy
Ability to work independently and on teams and adjust to changing priorities
Ability to establish and maintain cooperative working relationships
Reliability, professionalism, and courtesy
Strong work ethic and punctuality
Contact center experience such as answering ACD calls and working correspondence
Contact Information Human Resources Contact: (916) 845-3608
Hiring Unit Contact: George Caplick (916) 845-6009 | george.caplick@ftb.ca.gov
EEO Office: (916) 845-2860
California Relay Service (TTY): 1-800-735-2929
EEO Statement California Franchise Tax Board and its offices are equal opportunity employers committed to ensuring an inclusive workforce for all job applicants and employees. Discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, pregnancy, or any other protected class is prohibited. Reasonable accommodations are provided to qualified individuals with disabilities. All applicants are encouraged to apply.
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$6,646 – $8,324 per month (minimum salary for new state candidates)
Responsibilities
Analyze and resolve sensitive, high-dollar Business Entity (BE) collection accounts
Contact taxpayers via telephone and written correspondence to collect outstanding tax liabilities
Maintain and monitor an assigned caseload to ensure commitments are met by taxpayers, businesses, or representatives
Answer Automatic Call Distribution (ACD) calls for the CART and Early Stage Contact Center
Assist with other bureau essential workloads as needed
Qualifications
Experience and knowledge in proactive BE collections
Knowledge of California's Bank and Corporation (BC) Tax Laws, Personal Income Tax (PIT) Laws, Federal and State Commercial Laws, and Federal Income Tax Laws
Knowledge of FTB systems: Business Entities Tax System (BETS), Taxpayer Information (TI), Secretary of State (SOS), Enterprise-Wide Bankruptcy System (EWBS), Enterprise-Wide Lien System (EWLS), Integrated Nonfiler Compliance (INC), Lexis, Taxpayer Folder (TPF), and Case Management (CM)
Experience with Excel and Outlook
Experience managing an assigned case inventory
Excellent technical, written, analytical and interpersonal skills
Strong organizational skills and ability to handle multiple tasks
Excellent customer service skills with tact and diplomacy
Ability to work independently and on teams and adjust to changing priorities
Ability to establish and maintain cooperative working relationships
Reliability, professionalism, and courtesy
Strong work ethic and punctuality
Contact center experience such as answering ACD calls and working correspondence
Contact Information Human Resources Contact: (916) 845-3608
Hiring Unit Contact: George Caplick (916) 845-6009 | george.caplick@ftb.ca.gov
EEO Office: (916) 845-2860
California Relay Service (TTY): 1-800-735-2929
EEO Statement California Franchise Tax Board and its offices are equal opportunity employers committed to ensuring an inclusive workforce for all job applicants and employees. Discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, pregnancy, or any other protected class is prohibited. Reasonable accommodations are provided to qualified individuals with disabilities. All applicants are encouraged to apply.
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