CornerStone Technology Talent Services
Technical Support Analyst
CornerStone Technology Talent Services, Fort Worth, Texas, United States, 76102
Type:
6 Month Contract (potential for conversion) Location:
Fort Worth, TX 76109 Work Setting:
Hybrid Duties & Responsibilities
Deliver excellent customer service to users seeking support. Use judgment, critical thinking, and technical skills to resolve complex technical issues, including user access, system operations, software applications, and hardware configurations. Offer how-to recommendations and ensure timely follow-up on incidents. Manage and document all support interactions, and resolve tickets with client confirmation. Work both independently and within a team, maintaining professionalism in all interactions. Assess when issues require further end-user training and elevate appropriately. Provide emergency on-call support outside business hours and monitor systems overnight. Instruct users via phone or remote access to reduce administrative errors and increase capabilities. Maintain proficiency in company-supported hardware and software to minimize costs and impacts. Skills & Qualifications
Education:
Bachelor's degree or equivalent experience (three or more years in IT call centers, IT systems, network operations, or software support). Work Experience:
At least three years of industry experience or technical training with Microsoft products or equivalent computer support services. Recent college graduates with a related degree may be considered. Certifications:
Professional certifications are a plus but not required. Certifications can qualify as experience. Required Skills
Strong client service orientation. Advanced knowledge in computer software, hardware, troubleshooting, internet, and Windows. Excellent communication skills and ability to manage shifting priorities. Strong analytical, problem-solving, and critical thinking skills. Experience with Windows Active Directory and Client/Server printer troubleshooting. No C2C for this opportunity. Seniority level
Associate Employment type
Contract Job function
Information Technology Industries
Technology, Information and Media and Financial Services
#J-18808-Ljbffr
6 Month Contract (potential for conversion) Location:
Fort Worth, TX 76109 Work Setting:
Hybrid Duties & Responsibilities
Deliver excellent customer service to users seeking support. Use judgment, critical thinking, and technical skills to resolve complex technical issues, including user access, system operations, software applications, and hardware configurations. Offer how-to recommendations and ensure timely follow-up on incidents. Manage and document all support interactions, and resolve tickets with client confirmation. Work both independently and within a team, maintaining professionalism in all interactions. Assess when issues require further end-user training and elevate appropriately. Provide emergency on-call support outside business hours and monitor systems overnight. Instruct users via phone or remote access to reduce administrative errors and increase capabilities. Maintain proficiency in company-supported hardware and software to minimize costs and impacts. Skills & Qualifications
Education:
Bachelor's degree or equivalent experience (three or more years in IT call centers, IT systems, network operations, or software support). Work Experience:
At least three years of industry experience or technical training with Microsoft products or equivalent computer support services. Recent college graduates with a related degree may be considered. Certifications:
Professional certifications are a plus but not required. Certifications can qualify as experience. Required Skills
Strong client service orientation. Advanced knowledge in computer software, hardware, troubleshooting, internet, and Windows. Excellent communication skills and ability to manage shifting priorities. Strong analytical, problem-solving, and critical thinking skills. Experience with Windows Active Directory and Client/Server printer troubleshooting. No C2C for this opportunity. Seniority level
Associate Employment type
Contract Job function
Information Technology Industries
Technology, Information and Media and Financial Services
#J-18808-Ljbffr