SunPlus Data Group Inc
JOB # 152691-WI-UW-Sr. Desktop Support Technician
Max Rate: $38/hr on 1099 or $34/hr on W2
The State of Wisconsin is looking for Desktop Support IV
Top Required Skills & Years of Experience At least 10 years' experience in the following:
Knowledge of computer software, operating systems, hardware and networking
Experience with Microsoft Active Directory
Hardware and software troubleshooting skills
Ability to work in a team as well as independently
Experienced in providing professional and courteous customer service
Nice to Have Skills
Excellent verbal and written communication skills
Three or more years relevant work experience with Windows 10/11
Two or more years relevant work experience with OSX
Experience and knowledge of computer security
Interview Process: First round via Teams, Second round On-site in Madison.
Duration of the Contract: 6/30/2026 with potential for extension
Onsite or Remote: Candidate must be a CURRENT WI resident. No relocation allowed. This role is 100% On-site in Madison.
Job Responsibilities
Completes installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently
Identifies, troubleshoots, resolves, and/or escalates more complex first and second level technical problems for various products and services under general supervision
Receives and responds to inquiries and provides more complex technical information through various communication mediums according to established policies and procedures
Documents inquiries and responses and recommends procedural improvements to unit leadership
Job Title in Contract: Desktop Support IV
Has 10 or more years of experience in desktop support. Familiar with a variety of the concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Independently performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected.
Additional details
The selected hire MUST have an up-to-date flu shot. Requirement information can be found in the vaccination document in the Attachments section. Proof of vaccination will be required during onboarding.
Required Skills
Knowledge of computer software, operating systems, hardware and networking
Experience with Microsoft Active Directory
Hardware and software troubleshooting skills
Able to work in a team as well as independently
Experienced in providing professional and courteous customer service
Additional Skills
Excellent verbal and written communication skills
Three or more years relevant work experience with Windows 10/11
Experience with a ticketing system such as JIRA
Two or more years relevant work experience with OSX
Experience and knowledge of computer security
#J-18808-Ljbffr
The State of Wisconsin is looking for Desktop Support IV
Top Required Skills & Years of Experience At least 10 years' experience in the following:
Knowledge of computer software, operating systems, hardware and networking
Experience with Microsoft Active Directory
Hardware and software troubleshooting skills
Ability to work in a team as well as independently
Experienced in providing professional and courteous customer service
Nice to Have Skills
Excellent verbal and written communication skills
Three or more years relevant work experience with Windows 10/11
Two or more years relevant work experience with OSX
Experience and knowledge of computer security
Interview Process: First round via Teams, Second round On-site in Madison.
Duration of the Contract: 6/30/2026 with potential for extension
Onsite or Remote: Candidate must be a CURRENT WI resident. No relocation allowed. This role is 100% On-site in Madison.
Job Responsibilities
Completes installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently
Identifies, troubleshoots, resolves, and/or escalates more complex first and second level technical problems for various products and services under general supervision
Receives and responds to inquiries and provides more complex technical information through various communication mediums according to established policies and procedures
Documents inquiries and responses and recommends procedural improvements to unit leadership
Job Title in Contract: Desktop Support IV
Has 10 or more years of experience in desktop support. Familiar with a variety of the concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Independently performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected.
Additional details
The selected hire MUST have an up-to-date flu shot. Requirement information can be found in the vaccination document in the Attachments section. Proof of vaccination will be required during onboarding.
Required Skills
Knowledge of computer software, operating systems, hardware and networking
Experience with Microsoft Active Directory
Hardware and software troubleshooting skills
Able to work in a team as well as independently
Experienced in providing professional and courteous customer service
Additional Skills
Excellent verbal and written communication skills
Three or more years relevant work experience with Windows 10/11
Experience with a ticketing system such as JIRA
Two or more years relevant work experience with OSX
Experience and knowledge of computer security
#J-18808-Ljbffr