Conexess Group
Desktop Support Technician- ONSITE Gallatin, TN
Conexess Group, Gallatin, Tennessee, United States, 37066
Bridging the Gap Between Talent and Opportunity at Conexess Group
Conexess Group is aiding a Gallatin based client in their search for a Desktop Support Technician. This is a long-term opportunity with a competitive compensation package.
This is an onsite position in Gallatin, TN.
Please note we are unable to provide sponsorship or work c2c for this role.
Responsibilities
Provide daily technical production support to corporate users.
Install, configure, maintain, and enhance PC/Desktop workstations/Laptops, software, and peripherals for corporate users.
Maintain technical support, answer user calls, track technical issues, and follow up with users for technical solutions.
Maintain asset inventory via process and documentation to ensure all end user assets.
Utilize ticketing system to manage and maintain record of all support calls and responses.
Determine issue prioritization based on critical needs of corporate users.
Demonstrate expertise by providing sound, creative technical approaches and a thorough knowledge of Microsoft applications, upgrades, patches, and new system technology as utilized in the environment.
Assist with the development of user documentation for software developed in-house as well as documentation concerning the application of commercial software to company processes.
Administer cloud-based licenses for various tools utilized by end users.
Configure and manage building access key cards utilized by employees.
Attend information systems staff meetings.
Support and troubleshoot video conferencing equipment at HQ location.
Provide other duties and functions as requested by management.
Requirements
High school diploma or equivalent required; associate’s or above in related field of study preferred.
Minimum of two years’ experience in a technical environment, providing technology support to end‑users.
Extensive knowledge of Microsoft desktop applications and operating systems with hands‑on experience installing, maintaining, enhancing, and upgrading these applications.
Must have knowledge of PC Desktop and LAN environments, phone systems and components.
Must possess capability to manage multiple assignments concurrently, high analytical and interpersonal skills, positive attitude, initiative, and teamwork approach.
Proven troubleshooting skills.
Proven experience in a fast‑paced environment with multiple users preferred.
MacOS troubleshooting experience is a plus.
Jamf experience is a plus.
Seniority level Entry level
Employment type Full‑time
Job function Information Technology
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Conexess Group by 2x.
#J-18808-Ljbffr
This is an onsite position in Gallatin, TN.
Please note we are unable to provide sponsorship or work c2c for this role.
Responsibilities
Provide daily technical production support to corporate users.
Install, configure, maintain, and enhance PC/Desktop workstations/Laptops, software, and peripherals for corporate users.
Maintain technical support, answer user calls, track technical issues, and follow up with users for technical solutions.
Maintain asset inventory via process and documentation to ensure all end user assets.
Utilize ticketing system to manage and maintain record of all support calls and responses.
Determine issue prioritization based on critical needs of corporate users.
Demonstrate expertise by providing sound, creative technical approaches and a thorough knowledge of Microsoft applications, upgrades, patches, and new system technology as utilized in the environment.
Assist with the development of user documentation for software developed in-house as well as documentation concerning the application of commercial software to company processes.
Administer cloud-based licenses for various tools utilized by end users.
Configure and manage building access key cards utilized by employees.
Attend information systems staff meetings.
Support and troubleshoot video conferencing equipment at HQ location.
Provide other duties and functions as requested by management.
Requirements
High school diploma or equivalent required; associate’s or above in related field of study preferred.
Minimum of two years’ experience in a technical environment, providing technology support to end‑users.
Extensive knowledge of Microsoft desktop applications and operating systems with hands‑on experience installing, maintaining, enhancing, and upgrading these applications.
Must have knowledge of PC Desktop and LAN environments, phone systems and components.
Must possess capability to manage multiple assignments concurrently, high analytical and interpersonal skills, positive attitude, initiative, and teamwork approach.
Proven troubleshooting skills.
Proven experience in a fast‑paced environment with multiple users preferred.
MacOS troubleshooting experience is a plus.
Jamf experience is a plus.
Seniority level Entry level
Employment type Full‑time
Job function Information Technology
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Conexess Group by 2x.
#J-18808-Ljbffr