Collyde
Job Summary
We’re looking for a Desktop Support Technician to handle day‑to‑day end‑user support, basic incident tickets, and routine workstation/laptop setup. This is a hands‑on, customer‑facing role focused on troubleshooting desktop issues, imaging and deploying devices, and assisting with general desktop‑related tasks. No advanced engineering or systems administration is required, but solid technical fundamentals, responsiveness, and good communication with end users are essential.
Responsibilities
Respond to and resolve basic
incident tickets
related to desktop hardware, software, and peripherals.
Install, configure, and
image workstations and laptops
according to standard company builds.
Assist with
desktop‑related exercises
such as moves/adds/changes, hardware swaps, and small rollout projects.
Troubleshoot issues related to
operating systems, standard applications, printers, and network connectivity
at the desktop level.
Escalate more complex issues to senior IT staff or specialized teams as needed, providing clear documentation.
Maintain accurate records of work performed using the ticketing system.
Provide friendly, professional support to end users and communicate status and next steps clearly.
Requirements
1–3 years of experience in
desktop support / help desk
or similar IT support role.
Working knowledge of
Windows workstations
(and/or macOS, depending on environment) and common office applications.
Experience
imaging and deploying laptops/desktops
using standard tools or scripts.
Basic understanding of
PC hardware, peripherals, and network connectivity
(Wi‑Fi, Ethernet).
Familiarity with at least one
ticketing system
(ServiceNow, Jira, Zendesk, etc.) preferred.
Strong customer service mindset, clear communication skills, and ability to follow established procedures.
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Responsibilities
Respond to and resolve basic
incident tickets
related to desktop hardware, software, and peripherals.
Install, configure, and
image workstations and laptops
according to standard company builds.
Assist with
desktop‑related exercises
such as moves/adds/changes, hardware swaps, and small rollout projects.
Troubleshoot issues related to
operating systems, standard applications, printers, and network connectivity
at the desktop level.
Escalate more complex issues to senior IT staff or specialized teams as needed, providing clear documentation.
Maintain accurate records of work performed using the ticketing system.
Provide friendly, professional support to end users and communicate status and next steps clearly.
Requirements
1–3 years of experience in
desktop support / help desk
or similar IT support role.
Working knowledge of
Windows workstations
(and/or macOS, depending on environment) and common office applications.
Experience
imaging and deploying laptops/desktops
using standard tools or scripts.
Basic understanding of
PC hardware, peripherals, and network connectivity
(Wi‑Fi, Ethernet).
Familiarity with at least one
ticketing system
(ServiceNow, Jira, Zendesk, etc.) preferred.
Strong customer service mindset, clear communication skills, and ability to follow established procedures.
#J-18808-Ljbffr