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neteffects

Field Service Technician II US

neteffects, Glen Carbon, Illinois, United States, 62034

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Field Services Technician Pay Rate:

$21.00-22.00/hr Schedule:

Full-time, 40 hrs/week + overtime, weekends & after-hours as needed Location:

Glen Carbon, IL (Techs dispatch from home – within 50-mile radius) Contract to Hire

About the Role We’re looking for a customer-focused Field Services Technician to support multiple clients with hands‑on break/fix, IMAC, and project work. This is a traveling role where you’ll dispatch from home and visit client sites daily.

You’ll handle hardware repairs, installations, and upgrades while keeping case notes, schedules, and equipment tracking up to date. An after‑hours on‑call rotation is part of the role.

Important:

Daily driving is required (approx. 50–150 miles/day).

What You’ll Do

Perform break/fix, IMAC, and project support for laptops, desktops, and printers

Travel daily to client locations

Schedule site visits and manage equipment ordering, tracking, and returns

Update case notes in real time and maintain clear communication

Participate in an after‑hours/on‑call rotation

Support multiple client environments with a strong customer‑service mindset

What We’re Looking For

1–2 years of hands‑on field service or technical support experience

Experience repairing laptops, desktops, and printers

Previous experience in a traveling field services role

Comfortable driving up to 150 miles per day

Strong communication and organizational skills

Preferred Certifications

CompTIA A+ or similar

Manufacturer certifications (Lenovo, Lexmark, Fuji, etc.) are a plus

Additional Details

Dispatch from home (remote start)

On‑call rotation required

Clearvision/FieldVision tools will be used

Interviews starting ASAP

Requirements

Drug and Background screening

Reliable transportation

Benefits (employee contribution)

Health insurance

Health savings account

Dental insurance

Vision insurance

Flexible spending accounts

Life insurance

Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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