Mercier Consultancy MD
German Speaking Customer Service for Investment Platform - Work Remote In Greece
Mercier Consultancy MD, New Bremen, Ohio, United States
German Speaking Customer Service for Investment Platform - Work Remote in Greece
Mercier Consultancy MD provided pay range
This range is provided by Mercier Consultancy MD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range Mercier Consultancy MD is thrilled to announce a remote opportunity for German Speaking Customer Service Representatives for our Investment Platform, open to candidates residing in Greece. This role is well-suited for individuals enthusiastic about finance and technology, eager to support customers navigating our investment services. You will play a critical role in ensuring a positive and informative experience for our clients in German.
Key Responsibilities
Handle customer inquiries related to the investment platform, including account setup, investment options, and technical support via phone, email, and chat in German
Provide clear guidance on investment products, market trends, and platform functionality
Assist customers with troubleshooting issues related to their accounts and transactions
Document all customer interactions accurately in our CRM system for tracking and improvement purposes
Collaborate with the finance and technical teams to resolve complex customer queries effectively
Stay updated on investment products and market information to provide informed support to customers
Requirements
Fluency in German (both written and spoken) is essential; proficiency in English is beneficial
Previous experience in customer service, preferably in finance or investment platforms
Strong communication skills with a focus on clarity and customer satisfaction
Ability to solve problems efficiently and effectively, with a proactive customer service mentality
Comfortable working in a remote environment and self‑managing tasks in a timely manner
Familiarity with CRM software and online communication tools
Willingness to work flexible hours, as investment platforms often operate beyond regular business hours
Benefits
Competitive Monthly Salary
2 Extra Salaries Per Year
Fully Paid Relocation Package
Fully Paid Training
Health Insurance
And Much More..
#J-18808-Ljbffr
This range is provided by Mercier Consultancy MD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range Mercier Consultancy MD is thrilled to announce a remote opportunity for German Speaking Customer Service Representatives for our Investment Platform, open to candidates residing in Greece. This role is well-suited for individuals enthusiastic about finance and technology, eager to support customers navigating our investment services. You will play a critical role in ensuring a positive and informative experience for our clients in German.
Key Responsibilities
Handle customer inquiries related to the investment platform, including account setup, investment options, and technical support via phone, email, and chat in German
Provide clear guidance on investment products, market trends, and platform functionality
Assist customers with troubleshooting issues related to their accounts and transactions
Document all customer interactions accurately in our CRM system for tracking and improvement purposes
Collaborate with the finance and technical teams to resolve complex customer queries effectively
Stay updated on investment products and market information to provide informed support to customers
Requirements
Fluency in German (both written and spoken) is essential; proficiency in English is beneficial
Previous experience in customer service, preferably in finance or investment platforms
Strong communication skills with a focus on clarity and customer satisfaction
Ability to solve problems efficiently and effectively, with a proactive customer service mentality
Comfortable working in a remote environment and self‑managing tasks in a timely manner
Familiarity with CRM software and online communication tools
Willingness to work flexible hours, as investment platforms often operate beyond regular business hours
Benefits
Competitive Monthly Salary
2 Extra Salaries Per Year
Fully Paid Relocation Package
Fully Paid Training
Health Insurance
And Much More..
#J-18808-Ljbffr