Mercier Consultancy MD
German Speaking Customer Service for Online Marketplace - Work Remote In Greece
Mercier Consultancy MD, New Bremen, Ohio, United States
German Speaking Customer Service for Online Marketplace – Work Remote in Greece
Mercier Consultancy MD is thrilled to announce a remote opportunity for German Speaking Customer Service Representatives for an Online Marketplace, offering the flexibility to work from Greece. This position is perfect for motivated individuals who are passionate about e‑commerce and providing exceptional customer support. You will assist customers in German, helping them navigate various products and services on the platform, ensuring a smooth shopping experience.
Base Pay Range Mercier Consultancy MD provides a pay range based on your skills and experience. Talk with your recruiter to learn more.
Key Responsibilities
Respond to customer inquiries via phone, email, and live chat in German about product listings, order status, and account management.
Assist customers with payment processing, shipping, and returns issues.
Guide customers on using the online marketplace and resolve technical issues.
Record customer interactions in the CRM system for accurate tracking and follow‑up.
Collaborate with internal teams to improve service delivery and operational efficiency.
Stay updated on marketplace policies, promotions, and new product offerings to provide accurate information to customers.
Requirements
Fluency in German (written and spoken) is essential; proficiency in English is advantageous.
Previous experience in customer service, especially within online retail or e‑commerce.
Strong communication skills and a customer‑centric attitude.
Ability to troubleshoot and resolve customer issues efficiently.
Excellent time‑management skills and the ability to handle multiple inquiries simultaneously.
Familiarity with CRM software and online marketplace platforms is a plus.
Willingness to work remotely and adapt to flexible hours as needed.
Benefits
Competitive monthly salary.
Two extra salaries per year.
Fully paid relocation package.
Fully paid training.
Health insurance.
And much more.
Seniority Level Entry level
Employment Type Full‑time
Job Function Customer service
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Base Pay Range Mercier Consultancy MD provides a pay range based on your skills and experience. Talk with your recruiter to learn more.
Key Responsibilities
Respond to customer inquiries via phone, email, and live chat in German about product listings, order status, and account management.
Assist customers with payment processing, shipping, and returns issues.
Guide customers on using the online marketplace and resolve technical issues.
Record customer interactions in the CRM system for accurate tracking and follow‑up.
Collaborate with internal teams to improve service delivery and operational efficiency.
Stay updated on marketplace policies, promotions, and new product offerings to provide accurate information to customers.
Requirements
Fluency in German (written and spoken) is essential; proficiency in English is advantageous.
Previous experience in customer service, especially within online retail or e‑commerce.
Strong communication skills and a customer‑centric attitude.
Ability to troubleshoot and resolve customer issues efficiently.
Excellent time‑management skills and the ability to handle multiple inquiries simultaneously.
Familiarity with CRM software and online marketplace platforms is a plus.
Willingness to work remotely and adapt to flexible hours as needed.
Benefits
Competitive monthly salary.
Two extra salaries per year.
Fully paid relocation package.
Fully paid training.
Health insurance.
And much more.
Seniority Level Entry level
Employment Type Full‑time
Job Function Customer service
#J-18808-Ljbffr