Remote Jobs
Employer Industry: Healthcare Workforce Solutions
Why consider this job opportunity
Salary up to $43,000
Competitive compensation and bonuses
Comprehensive benefits package including medical, dental, and vision insurance
Work-from-home flexibility and supportive work environment
Opportunities for career growth and continuous learningDiverse and inclusive culture that values collaboration and contribution
What to Expect (Job Responsibilities)
Provide phone, email, and chat support to customers, resolving issues efficiently
Troubleshoot and diagnose reported problems, documenting findings for the development team
Build strong relationships with colleagues and customers through timely and respectful communication
Collaborate cross-functionally on customer-focused initiatives to enhance the customer experience
Participate in testing new features and suggest product enhancements based on customer feedback
What is Required (Qualifications)
At least one year of experience in customer-facing roles
A bachelor's degree in a related discipline is preferred; education requirements may be waived based on practical experience
Practical knowledge of the healthcare industry is a plus
Exceptional phone presence and excellent written communication skills
Ability to work a flexible 8-hour schedule between 7 AM - 7 PM CST, Monday through Friday
How to Stand Out (Preferred Qualifications)
Experience with Salesforce and Microsoft Teams
Basic understanding of SQL
Strong problem-solving skills and the ability to communicate effectively with both technical and non-technical customers
Active listening skills and an empathetic approach to customer advocacy
A curious mindset with a desire to learn about product functionalities
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity
Salary up to $43,000
Competitive compensation and bonuses
Comprehensive benefits package including medical, dental, and vision insurance
Work-from-home flexibility and supportive work environment
Opportunities for career growth and continuous learningDiverse and inclusive culture that values collaboration and contribution
What to Expect (Job Responsibilities)
Provide phone, email, and chat support to customers, resolving issues efficiently
Troubleshoot and diagnose reported problems, documenting findings for the development team
Build strong relationships with colleagues and customers through timely and respectful communication
Collaborate cross-functionally on customer-focused initiatives to enhance the customer experience
Participate in testing new features and suggest product enhancements based on customer feedback
What is Required (Qualifications)
At least one year of experience in customer-facing roles
A bachelor's degree in a related discipline is preferred; education requirements may be waived based on practical experience
Practical knowledge of the healthcare industry is a plus
Exceptional phone presence and excellent written communication skills
Ability to work a flexible 8-hour schedule between 7 AM - 7 PM CST, Monday through Friday
How to Stand Out (Preferred Qualifications)
Experience with Salesforce and Microsoft Teams
Basic understanding of SQL
Strong problem-solving skills and the ability to communicate effectively with both technical and non-technical customers
Active listening skills and an empathetic approach to customer advocacy
A curious mindset with a desire to learn about product functionalities
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr