State of Arizona
Dispatch Supervisor (Hiring Incentive $4,000)
Department of Transportation, Traffic Operation Control, 2302 W. Durango Street, Phoenix, AZ 85009.
Job Summary The Traffic Operations Center (TOC) Dispatch Supervisor supervises a shift of dispatchers, coordinates incident management, oversees Dynamic Message Sign (DMS) creation, and ensures quality control across operational programs. Eligible for a $4,000 hiring incentive.
Job Duties
Supervises a shift of TOC dispatchers; monitors routine incidents and leads major incidents.
Coordinates shift transportation incident management with the Division of Public Safety (DPS), local police, and other emergency response agencies.
Oversees the dispatch function for the Incident Response Unit (IRU) and ADOT rural response and other field personnel.
Monitors CCTV, DMS, Wrong-Way-Driver system, Flex Lanes, dust detection, scanners, law enforcement, electronic sensors, I-10 deck park tunnel TMS, and truck escape ramp monitors.
Schedules work days; creates shift schedule; maintains adequate coverage and staff of all dispatchers; provides on‑call coverage at any time.
Meets with dispatchers regarding annual evaluations, evaluates daily work, grants/approves leave requests and timesheets, schedules training, and conducts 1:1 coaching.
Performs quality control checks across a variety of operational programs, ensuring key performance indexes are achieved.
Other duties as assigned.
Knowledge, Skills & Abilities (KSAs)
Knowledge of:
State transportation system; State geography; ADOT Emergency response and incident management; ADOT policies and procedures; State and Federal transportation guidelines; TIM mobile dispatching units; Disciplinary and corrective actions; CCTV and traffic monitoring.
Skill in:
Shift scheduling, operating multiple computer applications; Proficient typing and incident report writing; Coaching and mentoring; Delegating tasks; Recognizing/analyzing emergency operational situations; Conflict resolution.
Ability to:
Multi‑task stressful traffic incidents; Problem solving; Work various schedules (including weekends and holidays) and change shifts; Provide on‑call response coverage.
Selective Preferences Driving is an essential function of the job. Employees must possess a current, valid class‑appropriate driver’s license, maintain an acceptable driving record, complete required driver training, and comply with statutory liability insurance requirements. Experience with radio dispatching, emergency incident processing, Google and Windows applications, familiarity with Arizona roadways, dispatch, law enforcement and/or emergency background, and a high school diploma/GED are preferred.
Pre‑Employment Requirements
Valid Arizona driver’s license.
Ability to obtain Terminal Operator Certification Level D (TOC D) within six weeks of hire.
Benefits
Sick leave.
Vacation with 10 paid holidays per year.
Paid parental leave – up to 12 weeks per year for newborn or newly‑placed foster/adopted child (pilot program).
Health and dental insurance.
Retirement plan.
Life insurance and long‑term disability insurance.
Optional employee benefits: short‑term disability insurance, deferred compensation plans, supplemental life insurance.
For a complete list of benefits, please visit the benefits page.
Employee Referral Program This position is eligible for an employee referral incentive if all criteria are met.
Retirement Mandatory participation in the Arizona Retirement System (ASRS) is required.
Contact Us Questions about this career opportunity: ADOT Human Resources Recruitment, email
srecruitment@azdot.gov
or phone (602) 712-8188 option 2.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-8188 option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.
*Certain criteria must be met in order to receive the hiring incentive pay‑out.
*This position is eligible for a $4,000 hiring incentive.
Closing date: January 14, 2026.
#J-18808-Ljbffr
Job Summary The Traffic Operations Center (TOC) Dispatch Supervisor supervises a shift of dispatchers, coordinates incident management, oversees Dynamic Message Sign (DMS) creation, and ensures quality control across operational programs. Eligible for a $4,000 hiring incentive.
Job Duties
Supervises a shift of TOC dispatchers; monitors routine incidents and leads major incidents.
Coordinates shift transportation incident management with the Division of Public Safety (DPS), local police, and other emergency response agencies.
Oversees the dispatch function for the Incident Response Unit (IRU) and ADOT rural response and other field personnel.
Monitors CCTV, DMS, Wrong-Way-Driver system, Flex Lanes, dust detection, scanners, law enforcement, electronic sensors, I-10 deck park tunnel TMS, and truck escape ramp monitors.
Schedules work days; creates shift schedule; maintains adequate coverage and staff of all dispatchers; provides on‑call coverage at any time.
Meets with dispatchers regarding annual evaluations, evaluates daily work, grants/approves leave requests and timesheets, schedules training, and conducts 1:1 coaching.
Performs quality control checks across a variety of operational programs, ensuring key performance indexes are achieved.
Other duties as assigned.
Knowledge, Skills & Abilities (KSAs)
Knowledge of:
State transportation system; State geography; ADOT Emergency response and incident management; ADOT policies and procedures; State and Federal transportation guidelines; TIM mobile dispatching units; Disciplinary and corrective actions; CCTV and traffic monitoring.
Skill in:
Shift scheduling, operating multiple computer applications; Proficient typing and incident report writing; Coaching and mentoring; Delegating tasks; Recognizing/analyzing emergency operational situations; Conflict resolution.
Ability to:
Multi‑task stressful traffic incidents; Problem solving; Work various schedules (including weekends and holidays) and change shifts; Provide on‑call response coverage.
Selective Preferences Driving is an essential function of the job. Employees must possess a current, valid class‑appropriate driver’s license, maintain an acceptable driving record, complete required driver training, and comply with statutory liability insurance requirements. Experience with radio dispatching, emergency incident processing, Google and Windows applications, familiarity with Arizona roadways, dispatch, law enforcement and/or emergency background, and a high school diploma/GED are preferred.
Pre‑Employment Requirements
Valid Arizona driver’s license.
Ability to obtain Terminal Operator Certification Level D (TOC D) within six weeks of hire.
Benefits
Sick leave.
Vacation with 10 paid holidays per year.
Paid parental leave – up to 12 weeks per year for newborn or newly‑placed foster/adopted child (pilot program).
Health and dental insurance.
Retirement plan.
Life insurance and long‑term disability insurance.
Optional employee benefits: short‑term disability insurance, deferred compensation plans, supplemental life insurance.
For a complete list of benefits, please visit the benefits page.
Employee Referral Program This position is eligible for an employee referral incentive if all criteria are met.
Retirement Mandatory participation in the Arizona Retirement System (ASRS) is required.
Contact Us Questions about this career opportunity: ADOT Human Resources Recruitment, email
srecruitment@azdot.gov
or phone (602) 712-8188 option 2.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-8188 option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.
*Certain criteria must be met in order to receive the hiring incentive pay‑out.
*This position is eligible for a $4,000 hiring incentive.
Closing date: January 14, 2026.
#J-18808-Ljbffr