State of Arizona Enterprise Technology (ASET)
DISPATCH SUPERVISOR
State of Arizona Enterprise Technology (ASET), Phoenix, Arizona, United States, 85003
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DISPATCH SUPERVISOR
role at
State of Arizona Enterprise Technology (ASET)
2 days ago – Be among the first 25 applicants
Job Location Trafic Operation Control – 2302 W. Durango Street, Phoenix AZ 85009
Job Summary The Traffic Operations Center (TOC) Dispatch Supervisor supervises a team of dispatchers and performs highly technical work in the TOC. Responsibilities include receiving, coordinating, and disseminating critical information to the public from various sources related to emergency and non‑emergency traffic management functions, including emergency notification from First Responders.
Takes the lead and assesses situations using independent judgment; oversees the dispatching of mobile response units utilizing a two‑way radio & CAD based notification system. Oversees the creation of Dynamic Message Signs (DMS) for traveler information.
Job Duties
Supervise a shift of TOC Dispatchers, monitoring routine incidents and taking the lead on major incidents.
Coordinate the shift transportation incident management effort in assistance with DPS, local police, and other emergency response agencies.
Oversee the dispatch function for the Incident Response Unit (IRU), ADOT rural response, and other field personnel.
Monitor CCTV cameras, DMS, Wrong‑Way‑Driver system, Flex Lanes, dust detection, scanners, law enforcement, electronic sensors, I‑10 deck park tunnel TMS, and truck escape ramp monitors.
Schedule work days for shifts, create shift schedules, maintain adequate coverage/staffing of all dispatchers’ shifts, and provide on‑call coverage at any time.
Meet with dispatchers regarding annual evaluations, daily performance, grant/approve leave requests and timesheets, schedule training, and conduct 1:1 coaching.
Complete quality control checks across a variety of operational programs ensuring key performance indexes are achieved.
Knowledge, Skills & Abilities
State transportation system, geography, and ADOT Emergency response and incident management.
ADOT policies and procedures; State and Federal transportation guidelines.
TIM mobile dispatching units, disciplinary and corrective actions.
CCTV and traffic monitoring.
Skill In
Shift scheduling and operating multiple computer applications.
Proficient typing and incident report writing.
Coaching and mentoring; delegating tasks appropriately.
Recognizing/analyzing emergency operational situations.
Conflict resolution.
Ability To
Multi‑task stressful traffic related incidents/events.
Problem solving.
Work various schedules (including weekends and holidays) and change shifts as necessary.
Provide on‑call response coverage.
Selective Preference(s) Requires a valid state driver’s license and the ability to drive. Motor vehicle operators must maintain an acceptable driving record and keep the vehicle insured as required by the Arizona Administrative Code.
Additional skills: radio dispatching, emergency incident processing, familiarity with Google and Windows applications, familiarity with Arizona roadways, dispatch, law enforcement and/or emergency background.
High school diploma or GED.
Pre‑Employment Requirements
Valid Arizona driver’s license.
Ability to obtain Terminal Operator Certification Level D (TOC D) within six weeks of hire.
Benefits
Sick leave
Vacation with 10 paid holidays per year
Paid Parental Leave – up to 12 weeks paid leave for newborn or newly‑placed foster/adopted child (pilot program).
Health and dental insurance
Retirement plan
Life insurance and long‑term disability insurance
Optional employee benefits include short‑term disability insurance, deferred compensation plans, and supplemental life insurance
Employee Referral Program This position is eligible for an employee referral incentive if all criteria are met.
Retirement Mandatory participation in the Arizona Retirement System (ASRS) is required.
Contact Us For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at srecruitment@azdot.gov or phone at (602) 712‑8188 option 2.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712‑8188 option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.
Closing Date January 14, 2026
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DISPATCH SUPERVISOR
role at
State of Arizona Enterprise Technology (ASET)
2 days ago – Be among the first 25 applicants
Job Location Trafic Operation Control – 2302 W. Durango Street, Phoenix AZ 85009
Job Summary The Traffic Operations Center (TOC) Dispatch Supervisor supervises a team of dispatchers and performs highly technical work in the TOC. Responsibilities include receiving, coordinating, and disseminating critical information to the public from various sources related to emergency and non‑emergency traffic management functions, including emergency notification from First Responders.
Takes the lead and assesses situations using independent judgment; oversees the dispatching of mobile response units utilizing a two‑way radio & CAD based notification system. Oversees the creation of Dynamic Message Signs (DMS) for traveler information.
Job Duties
Supervise a shift of TOC Dispatchers, monitoring routine incidents and taking the lead on major incidents.
Coordinate the shift transportation incident management effort in assistance with DPS, local police, and other emergency response agencies.
Oversee the dispatch function for the Incident Response Unit (IRU), ADOT rural response, and other field personnel.
Monitor CCTV cameras, DMS, Wrong‑Way‑Driver system, Flex Lanes, dust detection, scanners, law enforcement, electronic sensors, I‑10 deck park tunnel TMS, and truck escape ramp monitors.
Schedule work days for shifts, create shift schedules, maintain adequate coverage/staffing of all dispatchers’ shifts, and provide on‑call coverage at any time.
Meet with dispatchers regarding annual evaluations, daily performance, grant/approve leave requests and timesheets, schedule training, and conduct 1:1 coaching.
Complete quality control checks across a variety of operational programs ensuring key performance indexes are achieved.
Knowledge, Skills & Abilities
State transportation system, geography, and ADOT Emergency response and incident management.
ADOT policies and procedures; State and Federal transportation guidelines.
TIM mobile dispatching units, disciplinary and corrective actions.
CCTV and traffic monitoring.
Skill In
Shift scheduling and operating multiple computer applications.
Proficient typing and incident report writing.
Coaching and mentoring; delegating tasks appropriately.
Recognizing/analyzing emergency operational situations.
Conflict resolution.
Ability To
Multi‑task stressful traffic related incidents/events.
Problem solving.
Work various schedules (including weekends and holidays) and change shifts as necessary.
Provide on‑call response coverage.
Selective Preference(s) Requires a valid state driver’s license and the ability to drive. Motor vehicle operators must maintain an acceptable driving record and keep the vehicle insured as required by the Arizona Administrative Code.
Additional skills: radio dispatching, emergency incident processing, familiarity with Google and Windows applications, familiarity with Arizona roadways, dispatch, law enforcement and/or emergency background.
High school diploma or GED.
Pre‑Employment Requirements
Valid Arizona driver’s license.
Ability to obtain Terminal Operator Certification Level D (TOC D) within six weeks of hire.
Benefits
Sick leave
Vacation with 10 paid holidays per year
Paid Parental Leave – up to 12 weeks paid leave for newborn or newly‑placed foster/adopted child (pilot program).
Health and dental insurance
Retirement plan
Life insurance and long‑term disability insurance
Optional employee benefits include short‑term disability insurance, deferred compensation plans, and supplemental life insurance
Employee Referral Program This position is eligible for an employee referral incentive if all criteria are met.
Retirement Mandatory participation in the Arizona Retirement System (ASRS) is required.
Contact Us For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at srecruitment@azdot.gov or phone at (602) 712‑8188 option 2.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712‑8188 option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.
Closing Date January 14, 2026
#J-18808-Ljbffr