Oregon Health & Science University
PAS Resource Specialist
Oregon Health & Science University, Myrtle Point, Oregon, United States, 97458
Why consider this job opportunity
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Work hours are Monday to Friday, with flexibility based on operating needs
Chance to make a positive impact on patient care and satisfaction
High-quality customer service focus in a dynamic healthcare setting
What to Expect (Job Responsibilities)
Schedule surgeries and maintain current information regarding surgery schedules for service site providers
Triage and document telephone calls from patients, addressing medication refills, complaints, and urgent health care concerns
Schedule new patient appointments and obtain prior medical records as needed
Provide high-quality customer service to both external and internal customers, ensuring effective communication and complaint processing
Offer administrative support for assigned surgeons, including managing calendars and coordinating travel
What is Required (Qualifications)
One year of experience in a medical office setting with direct patient contact or one and a half years in a high-volume public contact position with six months in a medical setting
Thorough knowledge of PAS policies and procedures
Demonstrated advanced PAS user skills and extensive knowledge of integrated care
Basic computer skills, including word processing and online scheduling
Excellent verbal and written communication skills with a strong customer service orientation
How to Stand Out (Preferred Qualifications)
Experience in an orthopedic or surgery department
Knowledge of diagnostic authorizations and medical terminology
Minimum of six months experience with a high-volume, multi-line phone system
Proficiency in MS Office applications, including Outlook, Word, and Excel
Strong critical thinking and problem-solving skills, with the ability to handle confrontational customer interactions effectively
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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What to Expect (Job Responsibilities)
Schedule surgeries and maintain current information regarding surgery schedules for service site providers
Triage and document telephone calls from patients, addressing medication refills, complaints, and urgent health care concerns
Schedule new patient appointments and obtain prior medical records as needed
Provide high-quality customer service to both external and internal customers, ensuring effective communication and complaint processing
Offer administrative support for assigned surgeons, including managing calendars and coordinating travel
What is Required (Qualifications)
One year of experience in a medical office setting with direct patient contact or one and a half years in a high-volume public contact position with six months in a medical setting
Thorough knowledge of PAS policies and procedures
Demonstrated advanced PAS user skills and extensive knowledge of integrated care
Basic computer skills, including word processing and online scheduling
Excellent verbal and written communication skills with a strong customer service orientation
How to Stand Out (Preferred Qualifications)
Experience in an orthopedic or surgery department
Knowledge of diagnostic authorizations and medical terminology
Minimum of six months experience with a high-volume, multi-line phone system
Proficiency in MS Office applications, including Outlook, Word, and Excel
Strong critical thinking and problem-solving skills, with the ability to handle confrontational customer interactions effectively
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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