ISS
Support Services Operator
Hourly Wage
ISS offers full‑time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $31.00 per hour – $33.00 per hour.
Key Purpose Team members in this job perform and oversee a variety of duties, including office services, audio visual and workplace technology support, assistance conference room management, light facilities maintenance, setups and event management support, and administrative duties using DWG, CAD, and space planning. Supporting our client and working as a team are essential parts of the workday. This person will be cross‑trained in all services. Other duties are included as business needs.
Success Criteria
Comply with safety rules, policies, and procedures
Perform work assignments in a team with other employees
Follow all company procedures, policies, and rules
Take direction and respond to supervision
Professionally communicate with the supervisor, Commercial Services Manager, co‑workers, managers, and customers
Use proper personal protective equipment
Present a professional appearance and conduct
Understand customer service and satisfaction
Manage Cleaning and other Support Services Bill to Par level
Key Areas of Collaboration and Influence
A solid commitment to the Employee experience
Always remember safety first
Build respectful relationships with all teammates and guests
Willingness to take directions from all levels of management
Coordinate activities with other internal departments
Ideal Candidate Experience
High School diploma or equivalent
1+ years of experience in a relevant field: Dock or shipping/receiving, Facilities Management, Mail Center, Call Center/Administrative environment
Knowledge of Microsoft Office functions (Word, Excel, PowerPoint, Outlook)
Knowledge of basic mathematics and general office practices
Ability to determine work priorities
Work well with others in a team setting
Ability to work independently occasionally
Key Accountabilities
Conference/meeting room management
and site event support
(including but not limited to scheduling, set‑up, cleaning, breakdown, resetting, etc.)
Assist with inspecting all received packages according to safety standards
Assist with shipping packages (including international shipments)
Assist with receiving daily deliveries from UPS, FedEx Express, FedEx Ground, and any other courier drop‑offs
Receive, check‑in, and document incoming pallet shipments (assist with this function)
Check inbound packages into Web‑Based Tracking System
Event support setups, client communication platform, and interactions with Food and IFM teams to ensure requests are completed in a timely manner
Sort and separate packages by assigned building
Deliver packages, mail, supplies, etc. to the proper recipient
Always keep loading dock and receiving area clean and organized
Assist with site inventory and audits
Facilities maintenance support (including but not limited to changing light bulbs, changing air filters, minor patching and painting,
printer operation support, liaising with landlord to support work order requests, and assisting Technical Services Team as needed with preventative maintenance tasks
which would include escorting subcontractors while they are on site)
Physical Demands & Work Environment
Work up to 8 hours a day on your feet, excluding breaks
Must be able to lift up to 50 lbs.
Come to work properly dressed according to the dress code
Employee must be able to work under pressure and time deadlines during peak periods
Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Occasionally exposed to wet and/or humid conditions
The noise level in the work environment is frequently loud
HSEQ Compliance All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.
Diversity & Inclusion As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and positively influence the market wherever we operate.
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ISS offers full‑time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $31.00 per hour – $33.00 per hour.
Key Purpose Team members in this job perform and oversee a variety of duties, including office services, audio visual and workplace technology support, assistance conference room management, light facilities maintenance, setups and event management support, and administrative duties using DWG, CAD, and space planning. Supporting our client and working as a team are essential parts of the workday. This person will be cross‑trained in all services. Other duties are included as business needs.
Success Criteria
Comply with safety rules, policies, and procedures
Perform work assignments in a team with other employees
Follow all company procedures, policies, and rules
Take direction and respond to supervision
Professionally communicate with the supervisor, Commercial Services Manager, co‑workers, managers, and customers
Use proper personal protective equipment
Present a professional appearance and conduct
Understand customer service and satisfaction
Manage Cleaning and other Support Services Bill to Par level
Key Areas of Collaboration and Influence
A solid commitment to the Employee experience
Always remember safety first
Build respectful relationships with all teammates and guests
Willingness to take directions from all levels of management
Coordinate activities with other internal departments
Ideal Candidate Experience
High School diploma or equivalent
1+ years of experience in a relevant field: Dock or shipping/receiving, Facilities Management, Mail Center, Call Center/Administrative environment
Knowledge of Microsoft Office functions (Word, Excel, PowerPoint, Outlook)
Knowledge of basic mathematics and general office practices
Ability to determine work priorities
Work well with others in a team setting
Ability to work independently occasionally
Key Accountabilities
Conference/meeting room management
and site event support
(including but not limited to scheduling, set‑up, cleaning, breakdown, resetting, etc.)
Assist with inspecting all received packages according to safety standards
Assist with shipping packages (including international shipments)
Assist with receiving daily deliveries from UPS, FedEx Express, FedEx Ground, and any other courier drop‑offs
Receive, check‑in, and document incoming pallet shipments (assist with this function)
Check inbound packages into Web‑Based Tracking System
Event support setups, client communication platform, and interactions with Food and IFM teams to ensure requests are completed in a timely manner
Sort and separate packages by assigned building
Deliver packages, mail, supplies, etc. to the proper recipient
Always keep loading dock and receiving area clean and organized
Assist with site inventory and audits
Facilities maintenance support (including but not limited to changing light bulbs, changing air filters, minor patching and painting,
printer operation support, liaising with landlord to support work order requests, and assisting Technical Services Team as needed with preventative maintenance tasks
which would include escorting subcontractors while they are on site)
Physical Demands & Work Environment
Work up to 8 hours a day on your feet, excluding breaks
Must be able to lift up to 50 lbs.
Come to work properly dressed according to the dress code
Employee must be able to work under pressure and time deadlines during peak periods
Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Occasionally exposed to wet and/or humid conditions
The noise level in the work environment is frequently loud
HSEQ Compliance All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.
Diversity & Inclusion As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and positively influence the market wherever we operate.
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