MCI
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity
Competitive compensation based on experience with various incentives and rewards
Opportunity for career growth and internal promotions within the organization
Comprehensive health benefits including medical, dental, and vision coverage after 90 days
Paid Time Off, including holidays, to support work-life balance
Engaging work environment with a focus on team collaboration and fun culture
Participation in contests with cash bonuses and prizes
What to Expect (Job Responsibilities)
Listen to customers, understand their needs, and resolve customer issues
Utilize systems and technology to complete account management tasks
Recognize sales opportunities and apply sales skills for upgrades
Explain and position products and processes to customers
Ensure first call resolution through effective problem-solving and call handling
What is Required (Qualifications)
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
Ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
How to Stand Out (Preferred Qualifications)
Experience in customer service or sales roles
Strong aptitude for conflict resolution, problem-solving, and negotiation
Ability to thrive in a fast-paced environment with changing demands
Excellent interpersonal skills for building relationships with team members and customers
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity
Competitive compensation based on experience with various incentives and rewards
Opportunity for career growth and internal promotions within the organization
Comprehensive health benefits including medical, dental, and vision coverage after 90 days
Paid Time Off, including holidays, to support work-life balance
Engaging work environment with a focus on team collaboration and fun culture
Participation in contests with cash bonuses and prizes
What to Expect (Job Responsibilities)
Listen to customers, understand their needs, and resolve customer issues
Utilize systems and technology to complete account management tasks
Recognize sales opportunities and apply sales skills for upgrades
Explain and position products and processes to customers
Ensure first call resolution through effective problem-solving and call handling
What is Required (Qualifications)
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
Ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
How to Stand Out (Preferred Qualifications)
Experience in customer service or sales roles
Strong aptitude for conflict resolution, problem-solving, and negotiation
Ability to thrive in a fast-paced environment with changing demands
Excellent interpersonal skills for building relationships with team members and customers
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr