MCI
Work at Home Customer Service Agent (Full-Time & Part-Time) (LA)
MCI, Los Angeles, California, United States, 90079
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
Competitive compensation based on experience
Opportunities for career advancement and growth within the organization
Incentives and rewards including cash bonuses and prizes
Comprehensive health benefits available for full-time employees after 90 days
Paid time off and a casual dress code to enhance work-life balance
Engaging team-oriented work environment
What to Expect (Job Responsibilities):
Listen to customers, understand their needs, and resolve customer issues
Utilize systems and technology to manage accounts effectively
Recognize sales opportunities and apply sales skills to upgrade services
Explain and position products and processes with customers
Ensure first call resolution through effective problem-solving and call handling
What is Required (Qualifications):
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
Ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite and Windows operating system
How to Stand Out (Preferred Qualifications):
Strong team orientation and customer focus
Ability to thrive in a fast-paced environment with changing conditions
Aptitude for conflict resolution, problem-solving, and negotiation
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity:
Competitive compensation based on experience
Opportunities for career advancement and growth within the organization
Incentives and rewards including cash bonuses and prizes
Comprehensive health benefits available for full-time employees after 90 days
Paid time off and a casual dress code to enhance work-life balance
Engaging team-oriented work environment
What to Expect (Job Responsibilities):
Listen to customers, understand their needs, and resolve customer issues
Utilize systems and technology to manage accounts effectively
Recognize sales opportunities and apply sales skills to upgrade services
Explain and position products and processes with customers
Ensure first call resolution through effective problem-solving and call handling
What is Required (Qualifications):
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
Ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite and Windows operating system
How to Stand Out (Preferred Qualifications):
Strong team orientation and customer focus
Ability to thrive in a fast-paced environment with changing conditions
Aptitude for conflict resolution, problem-solving, and negotiation
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr