Humana
Employer Industry: Healthcare Insurance Services
Why consider this job opportunity
Salary up to $52,300 per year
Opportunity for career advancement and growth within the organization
Work remotely with a flexible schedule
Comprehensive benefits package, including medical, dental, vision, and a 401(k) retirement savings plan
Supportive and engaging company culture focused on employee well-being
Extensive training and professional development provided
What to Expect (Job Responsibilities)
Manage inbound calls to address customer needs, including complex financial recovery and issue resolution
Document inquiries, comments, complaints, and interactions accurately
Escalate unresolved customer inquiries to appropriate channels
Interpret and apply department policies and methods in decision-making
Work independently within defined parameters to prioritize tasks and meet quality standards
What is Required (Qualifications)
1 or more years of call center or telephonic customer service experience within the past 5 years
Previous healthcare-related experience or education
Basic Microsoft Office skills (Word, Excel, Outlook, and Teams)
Strong technical skills to navigate multiple software systems
Ability to manage multiple priorities and maintain confidentiality while working remotely
How to Stand Out (Preferred Qualifications)
Bachelor's Degree
Prior claims processing experience
Experience with financial recovery and overpayment issues
Familiarity with Mentor software
Experience with CRM systems
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity
Salary up to $52,300 per year
Opportunity for career advancement and growth within the organization
Work remotely with a flexible schedule
Comprehensive benefits package, including medical, dental, vision, and a 401(k) retirement savings plan
Supportive and engaging company culture focused on employee well-being
Extensive training and professional development provided
What to Expect (Job Responsibilities)
Manage inbound calls to address customer needs, including complex financial recovery and issue resolution
Document inquiries, comments, complaints, and interactions accurately
Escalate unresolved customer inquiries to appropriate channels
Interpret and apply department policies and methods in decision-making
Work independently within defined parameters to prioritize tasks and meet quality standards
What is Required (Qualifications)
1 or more years of call center or telephonic customer service experience within the past 5 years
Previous healthcare-related experience or education
Basic Microsoft Office skills (Word, Excel, Outlook, and Teams)
Strong technical skills to navigate multiple software systems
Ability to manage multiple priorities and maintain confidentiality while working remotely
How to Stand Out (Preferred Qualifications)
Bachelor's Degree
Prior claims processing experience
Experience with financial recovery and overpayment issues
Familiarity with Mentor software
Experience with CRM systems
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr