Humana
Why consider this job opportunity:
Salary range up to $52,300 per year
Opportunity for career advancement and growth within the organization
Work remotely with flexibility in your schedule
Comprehensive benefits including medical, dental, vision, 401(k), and paid time off
Engaging company culture focused on associate well-being and professional development
Initial virtual training provided to ensure success in the role
What to Expect (Job Responsibilities):
Manage inbound calls to address customer needs, including complex financial recovery and issue resolution
Record detailed notes of inquiries, transactions, and interactions to ensure accurate follow-up
Escalate unresolved customer inquiries to appropriate personnel
Interpret department policies and methods to complete assignments effectively
Work within defined parameters while exercising discretion over prioritization and timing
What is Required (Qualifications):
1 or more years of call center or telephonic customer service experience within the past 5 years
Previous healthcare-related experience or education
Basic skills in Microsoft Office (Word, Excel, Outlook, and Teams)
Strong technical skills and the ability to work across multiple software systems
Demonstrated time management and prioritization skills
How to Stand Out (Preferred Qualifications):
Bachelor’s degree
Prior experience in claims processing or financial recovery
Familiarity with Mentor software or similar systems
Experience with PrePay or Post Pay processes
Knowledge of CRM systems
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Salary range up to $52,300 per year
Opportunity for career advancement and growth within the organization
Work remotely with flexibility in your schedule
Comprehensive benefits including medical, dental, vision, 401(k), and paid time off
Engaging company culture focused on associate well-being and professional development
Initial virtual training provided to ensure success in the role
What to Expect (Job Responsibilities):
Manage inbound calls to address customer needs, including complex financial recovery and issue resolution
Record detailed notes of inquiries, transactions, and interactions to ensure accurate follow-up
Escalate unresolved customer inquiries to appropriate personnel
Interpret department policies and methods to complete assignments effectively
Work within defined parameters while exercising discretion over prioritization and timing
What is Required (Qualifications):
1 or more years of call center or telephonic customer service experience within the past 5 years
Previous healthcare-related experience or education
Basic skills in Microsoft Office (Word, Excel, Outlook, and Teams)
Strong technical skills and the ability to work across multiple software systems
Demonstrated time management and prioritization skills
How to Stand Out (Preferred Qualifications):
Bachelor’s degree
Prior experience in claims processing or financial recovery
Familiarity with Mentor software or similar systems
Experience with PrePay or Post Pay processes
Knowledge of CRM systems
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr