Humana
Overview
Employer Industry: Health Insurance Services
Salary up to $52,300 per year
Comprehensive benefits package including medical, dental, vision, and 401(k) retirement savings plan
Opportunity for career advancement and growth within the organization
Work remotely with flexible scheduling options
Supportive and collaborative work environment focused on associate well‑being
Extensive professional development and continued education programs
Job Responsibilities
Manage inbound calls to address customer needs, including complex financial recovery and issue resolution
Record detailed notes of inquiries, comments, and transactions, taking appropriate action
Escalate unresolved customer inquiries as necessary
Interpret departmental policies to make informed decisions on assignments
Prioritize and manage workload within defined parameters with minimal supervision
Qualifications
1 or more years of call center or telephonic customer service experience within the past 5 years
Previous healthcare-related experience or education
Basic Microsoft Office skills (Word, Excel, Outlook, and Teams)
Strong technical skills and ability to navigate multiple software systems
Demonstrated time management and prioritization skills, with the ability to maintain confidentiality while working remotely
Preferred Qualifications
Bachelor's Degree
Prior claims processing or financial recovery experience
Experience with Mentor software or similar systems
Knowledge of PrePay or Post Pay processes
Experience with CRM systems
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Salary up to $52,300 per year
Comprehensive benefits package including medical, dental, vision, and 401(k) retirement savings plan
Opportunity for career advancement and growth within the organization
Work remotely with flexible scheduling options
Supportive and collaborative work environment focused on associate well‑being
Extensive professional development and continued education programs
Job Responsibilities
Manage inbound calls to address customer needs, including complex financial recovery and issue resolution
Record detailed notes of inquiries, comments, and transactions, taking appropriate action
Escalate unresolved customer inquiries as necessary
Interpret departmental policies to make informed decisions on assignments
Prioritize and manage workload within defined parameters with minimal supervision
Qualifications
1 or more years of call center or telephonic customer service experience within the past 5 years
Previous healthcare-related experience or education
Basic Microsoft Office skills (Word, Excel, Outlook, and Teams)
Strong technical skills and ability to navigate multiple software systems
Demonstrated time management and prioritization skills, with the ability to maintain confidentiality while working remotely
Preferred Qualifications
Bachelor's Degree
Prior claims processing or financial recovery experience
Experience with Mentor software or similar systems
Knowledge of PrePay or Post Pay processes
Experience with CRM systems
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr