Senior CCaaS Tier 3 Support Engineer

A leading cloud communications company located in Fort Worth, Texas, is seeking a Customer Support Technical Expert to handle complex technical challenges for its customers. The ideal candidate will have 3-5 years of direct experience with CCaaS platforms and strong communication skills. Responsibilities include resolving escalated issues, documenting solutions, and providing training for lower-tier agents. This role requires a customer-centric mindset and the ability to collaborate effectively across teams. Competitive salary and benefits offered. #J-18808-Ljbffr