Humana
Employer Industry: Health Insurance
Why consider this job opportunity
Salary up to $52,300 per year
Opportunity for career advancement and growth within the organization
Work remotely with flexibility in your schedule
Comprehensive benefits package including medical, dental, vision, and 401(k) retirement savings plan
Supportive and collaborative work environment focused on associate engagement and well-being
What to Expect (Job Responsibilities)
Manage inbound calls to address customer needs, including complex financial recovery and issue resolution
Record detailed notes of inquiries, comments, and transactions
Escalate unresolved customer inquiries as necessary
Interpret department policies and methods for completing assignments
Work under minimal direction while prioritizing tasks and meeting quality standards
What is Required (Qualifications)
1 or more years of Call Center or Telephonic customer service experience within the past 5 years
Previous healthcare-related experience or education
Basic Microsoft Office skills (Word, Excel, Outlook, and Teams)
Strong technical skills to work across multiple software systems
Ability to manage multiple or competing priorities while maintaining confidentiality
How to Stand Out (Preferred Qualifications)
Bachelor's Degree
Prior claims processing experience
Overpayment and financial recovery experience
Previous experience with Mentor software
Experience with CRM systems
#HealthInsurance #CustomerService #RemoteWork #CareerOpportunity #CompetitiveBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr
Why consider this job opportunity
Salary up to $52,300 per year
Opportunity for career advancement and growth within the organization
Work remotely with flexibility in your schedule
Comprehensive benefits package including medical, dental, vision, and 401(k) retirement savings plan
Supportive and collaborative work environment focused on associate engagement and well-being
What to Expect (Job Responsibilities)
Manage inbound calls to address customer needs, including complex financial recovery and issue resolution
Record detailed notes of inquiries, comments, and transactions
Escalate unresolved customer inquiries as necessary
Interpret department policies and methods for completing assignments
Work under minimal direction while prioritizing tasks and meeting quality standards
What is Required (Qualifications)
1 or more years of Call Center or Telephonic customer service experience within the past 5 years
Previous healthcare-related experience or education
Basic Microsoft Office skills (Word, Excel, Outlook, and Teams)
Strong technical skills to work across multiple software systems
Ability to manage multiple or competing priorities while maintaining confidentiality
How to Stand Out (Preferred Qualifications)
Bachelor's Degree
Prior claims processing experience
Overpayment and financial recovery experience
Previous experience with Mentor software
Experience with CRM systems
#HealthInsurance #CustomerService #RemoteWork #CareerOpportunity #CompetitiveBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr