Humana
Why consider this job opportunity?
Salary up to $52,300 per year
Comprehensive benefits package including medical, dental, and vision coverage, 401(k) retirement savings plan, and paid time off
Opportunity for career advancement and professional development within a Fortune 100 company
Work remotely with the flexibility to manage your own workspace
Supportive and inclusive company culture focused on employee well‑being
What to Expect (Job Responsibilities)
Manage inbound calls to address customer inquiries, including complex financial recovery and issue resolution
Accurately record notes detailing inquiries, transactions, and interactions with customers
Escalate unresolved customer inquiries to appropriate departments for further assistance
Interpret and apply departmental policies and practices to complete assignments
Prioritize tasks and manage workload effectively under minimal supervision
What is Required (Qualifications)
1 or more years of call center or telephonic customer service experience within the past 5 years
Previous healthcare‑related experience or education
Basic proficiency in Microsoft Office (Word, Excel, Outlook, and Teams)
Strong technical skills with the ability to navigate multiple software systems
Ability to maintain confidentiality while working remotely
How to Stand Out (Preferred Qualifications)
Bachelor's Degree
Prior claims processing experience
Experience with financial recovery and overpayment issues
Familiarity with Mentor software
Experience in PrePay or Post Pay processes
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all.
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Salary up to $52,300 per year
Comprehensive benefits package including medical, dental, and vision coverage, 401(k) retirement savings plan, and paid time off
Opportunity for career advancement and professional development within a Fortune 100 company
Work remotely with the flexibility to manage your own workspace
Supportive and inclusive company culture focused on employee well‑being
What to Expect (Job Responsibilities)
Manage inbound calls to address customer inquiries, including complex financial recovery and issue resolution
Accurately record notes detailing inquiries, transactions, and interactions with customers
Escalate unresolved customer inquiries to appropriate departments for further assistance
Interpret and apply departmental policies and practices to complete assignments
Prioritize tasks and manage workload effectively under minimal supervision
What is Required (Qualifications)
1 or more years of call center or telephonic customer service experience within the past 5 years
Previous healthcare‑related experience or education
Basic proficiency in Microsoft Office (Word, Excel, Outlook, and Teams)
Strong technical skills with the ability to navigate multiple software systems
Ability to maintain confidentiality while working remotely
How to Stand Out (Preferred Qualifications)
Bachelor's Degree
Prior claims processing experience
Experience with financial recovery and overpayment issues
Familiarity with Mentor software
Experience in PrePay or Post Pay processes
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all.
#J-18808-Ljbffr