IntePros
Our global pharmaceutical services client is seeking a skilled Accounts Receivable Specialist to support high-volume billing, payment analysis, and dispute resolution across a broad network of internal stakeholders and external customers. This role requires strong analytical capability, excellent Excel skills, and the ability to resolve issues efficiently in a fast-paced environment.
Responsibilities
Collaborate with multiple internal departments and customer organizations to ensure billing, statements, returns, and dispute resolutions meet customer expectations.
Perform detailed customer payment analysis to identify required actions, research discrepancies, correct billing documentation, and process final billing.
Identify and resolve payment discrepancies, initiating and managing the dispute resolution process and all related follow-up.
Maintain ongoing communication with internal and external partners to address payment, dispute, and return issues promptly.
Work closely with Collections and Customer Service teams to ensure accurate and timely application of customer credits.
Process requests related to customer credit balance returns.
Review large and high-profile accounts, providing oversight and issue resolution.
Generate and deliver reporting necessary to support internal and external operational needs.
Serve as a team resource and assist with training and mentoring new team members to ensure successful onboarding.
Required Qualifications
Intermediate to advanced Excel skills, including pivot tables and XLOOKUP/VLOOKUP.
Strong reconciliation, mathematical, and analytical skills.
Excellent organizational skills and keen attention to detail.
Proven ability to problem-solve, resolve issues quickly, and escalate when appropriate.
Broad training in business administration, accounting, finance, or related fields (2–4 year degree or equivalent experience).
3+ years of B2B or B2G collections and dispute resolution experience.
5+ years of progressively responsible experience in related functions.
Preferred Qualifications
Knowledge of SAP FSCM and SAP Disputes.
Understanding of general accounting principles and credit/collections operations.
Familiarity with A/R reconciliation processes.
Strong interpersonal, verbal, and written communication skills.
Seniority level Mid-Senior level
Employment type Full-time
Job function Accounting/Auditing and Finance
Industries IT Services and IT Consulting
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Responsibilities
Collaborate with multiple internal departments and customer organizations to ensure billing, statements, returns, and dispute resolutions meet customer expectations.
Perform detailed customer payment analysis to identify required actions, research discrepancies, correct billing documentation, and process final billing.
Identify and resolve payment discrepancies, initiating and managing the dispute resolution process and all related follow-up.
Maintain ongoing communication with internal and external partners to address payment, dispute, and return issues promptly.
Work closely with Collections and Customer Service teams to ensure accurate and timely application of customer credits.
Process requests related to customer credit balance returns.
Review large and high-profile accounts, providing oversight and issue resolution.
Generate and deliver reporting necessary to support internal and external operational needs.
Serve as a team resource and assist with training and mentoring new team members to ensure successful onboarding.
Required Qualifications
Intermediate to advanced Excel skills, including pivot tables and XLOOKUP/VLOOKUP.
Strong reconciliation, mathematical, and analytical skills.
Excellent organizational skills and keen attention to detail.
Proven ability to problem-solve, resolve issues quickly, and escalate when appropriate.
Broad training in business administration, accounting, finance, or related fields (2–4 year degree or equivalent experience).
3+ years of B2B or B2G collections and dispute resolution experience.
5+ years of progressively responsible experience in related functions.
Preferred Qualifications
Knowledge of SAP FSCM and SAP Disputes.
Understanding of general accounting principles and credit/collections operations.
Familiarity with A/R reconciliation processes.
Strong interpersonal, verbal, and written communication skills.
Seniority level Mid-Senior level
Employment type Full-time
Job function Accounting/Auditing and Finance
Industries IT Services and IT Consulting
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