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Motorola Solutions

Field Support Engineer

Motorola Solutions, New York, New York, United States

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Employer Industry: Public Safety Communication Technology

Why consider this job opportunity

Salary up to $90,000

Incentive bonus plans available

Comprehensive benefits including medical, dental, and vision coverage

Generous paid time off and 10 paid holidays

Opportunity for professional growth and development within the organization

Flexibility to work remotely

What to Expect (Job Responsibilities)

Prepare and configure solutions for integration into complex customer systems

Provide customer support and technical issue resolution via e‑mail, phone, and other electronic mediums

Enter and track issues in a tracking database, keeping customers updated on work status

Collaborate with the Sales team to support pre‑sales system designs and technical presentations

Provide on‑site end‑user training and support after scheduled hours as needed

What is Required (Qualifications)

High school diploma and an associate’s degree, or 1+ years of experience in software, networking, IT, public safety, or wireless communications

Experience with Windows OS/Applications configuration and troubleshooting

Experience with IP network troubleshooting

Legal authorization to work in the U.S. indefinitely

Must be able and willing to travel 50% of the time throughout North America

How to Stand Out (Preferred Qualifications)

Familiarity with SQL database

Exposure to IP radio technologies

Knowledge of IP telephony

Experience with virtualization

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