Husqvarna Group
Technical Service Representative I
Husqvarna Group, Myrtle Point, Oregon, United States, 97458
Employer Industry: Outdoor Power Equipment
Why consider this job opportunity:
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Chance to make a positive impact on customer satisfaction and product improvement
Training programs provided, including certifications from Husqvarna University
Engaging work with a focus on technical troubleshooting and support
What to Expect (Job Responsibilities):
Respond to technical inquiries from internal and external customers, including Distributors, Dealers, and End Users
Troubleshoot, diagnose, and evaluate case information to provide effective repair support
Record case details and actions taken in the Customer Relations Management System (CRM)
Assist dealers with warranty processing and component failure analysis
Communicate escalated and unresolved technical incidents to higher-level representatives
What is Required (Qualifications):
Minimum educational requirement: High School Diploma or GED
2-3 years of engine or mechanical experience
Proficient with electronic parts lookup systems and technical information environments
Must complete Husqvarna University bronze certification within 12 months and silver & gold certifications within 24 months
Customer service and product training must be completed within 3 months (90 days)
How to Stand Out (Preferred Qualifications):
2-4 years of engine or mechanical experience in an Outdoor Power Equipment service support position
2-year Technical Vocational degree in related engine technologies and/or servicing
Experience in a contact center setting
Bi-lingual in Spanish
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity:
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Chance to make a positive impact on customer satisfaction and product improvement
Training programs provided, including certifications from Husqvarna University
Engaging work with a focus on technical troubleshooting and support
What to Expect (Job Responsibilities):
Respond to technical inquiries from internal and external customers, including Distributors, Dealers, and End Users
Troubleshoot, diagnose, and evaluate case information to provide effective repair support
Record case details and actions taken in the Customer Relations Management System (CRM)
Assist dealers with warranty processing and component failure analysis
Communicate escalated and unresolved technical incidents to higher-level representatives
What is Required (Qualifications):
Minimum educational requirement: High School Diploma or GED
2-3 years of engine or mechanical experience
Proficient with electronic parts lookup systems and technical information environments
Must complete Husqvarna University bronze certification within 12 months and silver & gold certifications within 24 months
Customer service and product training must be completed within 3 months (90 days)
How to Stand Out (Preferred Qualifications):
2-4 years of engine or mechanical experience in an Outdoor Power Equipment service support position
2-year Technical Vocational degree in related engine technologies and/or servicing
Experience in a contact center setting
Bi-lingual in Spanish
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr