H-E-B
Job Summary
Irving Drug - Lead - Full-Time
at H-E-B requires energetic and motivated Partners to work hard and have fun while making customers feel welcome. You will lead a well‑stocked, well‑maintained department, provide superior customer service, supervise, schedule, train and develop partners, and contribute to H-E-B’s goal of becoming a partner‑owned company.
Responsibilities Store Lead Operations / Training
May serve as backup to Department Manager and typically works opposite shift to Manager
May help prepare department work schedules
Carries out supervisory responsibilities in accordance with policies and applicable laws
Assists with inventory control; loads, unloads, and moves product
Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution
Assists in all technical areas, as needed
Performs Representative / Specialist duties frequently
Customer Service / Sales
Provides / coaches on superior customer service
Takes orders from customers by telephone or in person
Answers customer questions regarding products; assists them with selections
Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales
Merchandises products effectively
Food Safety
Slices, packages, labels, rotates, and culls products for poor quality
Complies with department / Store operating procedures
Cleans / sanitizes sales floor, display cases, prep areas, and equipment
Bakery
Ensures / oversees effective production planning and execution of supporting processes
Assists in all technical areas as needed (e.g., baking, frying, and decorating)
Culls bakery products for poor quality, expiration dates
Writes on cakes with icing per personalized customer requests
Beauty
Applies advanced knowledge of current trends in beauty for hair care, skin care, and makeup
Deli
May oversee a specific area of the business: Service Case, Production, Cheese Shop or Catering
Assists with inventory control, including planning portion of Fresh Production Planner (FPP); follows up on FPP inventory functions; ensures Perpetual Adjustment Walk (PAW) walks are complete
Assists with ordering and event order management (EOMs)
Assists with training on new systems, tools, processes, and product roll‑outs; follows up with Partners as needed to reinforce or retrain
Prepared Foods
Serves / packages products at customer's request
Educates customers on preparation / reheating instructions of prepared foods
Prepackages condiments (sauces, dressings) for prepared food items
Cuts, slices, dices, chops, food in preparation for chef
Produce
Lead responsibilities for the department and may serve as backup to Produce Manager
Lead (in‑store production)
Serves as dedicated lead over the in‑store production work & Production Partners
Spends majority of time with processing team engaged in Daily Sequence of Tasks
Texas Backyard
Strong knowledge of nursery field
Strong knowledge of plant and chemical recommendations
Ability to complete Texas Nursery & Landscape Association training (H‑E‑B internal training)
Keeps up with current nursery field–related trends
Do You Have a
HEART FOR PEOPLE... willingness to train and supervise?
HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?
PASSION FOR RESULTS... drive to lead your department to exceed sales goals?
We Are Looking For
an associate's degree or 6 months of related experience
communication and interpersonal skills
ability to work in a fast‑paced environment
What is your background?
Minimum age 18 (mandatory)
Associate's degree (AA), or equivalent from two‑year college or technical school; or
6+ months of related experience and / or training, or
Combination of equivalent education / training
Completion of Company Orientation, food safety and sanitation training, and eCommerce Online Ordering training
Do you have what it takes to be a fit as an H‑E‑B Department Lead?
Expert knowledge of department production stations, including quality standards, set‑up, operation, cleaning, and maintenance of all equipment
Ability to read and interpret documents (e.g., safety rules, operating / maintenance instructions, production planners, procedure manuals)
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or Partners
Ability to apply common sense / understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Physical Demands (summary) Depends on department: tasks include lifting (up to 70 lbs), reaching, bending, standing, walking, operating in wet, cold, hot, loud environments. Partners must never lift beyond personal safe limit.
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at H-E-B requires energetic and motivated Partners to work hard and have fun while making customers feel welcome. You will lead a well‑stocked, well‑maintained department, provide superior customer service, supervise, schedule, train and develop partners, and contribute to H-E-B’s goal of becoming a partner‑owned company.
Responsibilities Store Lead Operations / Training
May serve as backup to Department Manager and typically works opposite shift to Manager
May help prepare department work schedules
Carries out supervisory responsibilities in accordance with policies and applicable laws
Assists with inventory control; loads, unloads, and moves product
Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution
Assists in all technical areas, as needed
Performs Representative / Specialist duties frequently
Customer Service / Sales
Provides / coaches on superior customer service
Takes orders from customers by telephone or in person
Answers customer questions regarding products; assists them with selections
Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales
Merchandises products effectively
Food Safety
Slices, packages, labels, rotates, and culls products for poor quality
Complies with department / Store operating procedures
Cleans / sanitizes sales floor, display cases, prep areas, and equipment
Bakery
Ensures / oversees effective production planning and execution of supporting processes
Assists in all technical areas as needed (e.g., baking, frying, and decorating)
Culls bakery products for poor quality, expiration dates
Writes on cakes with icing per personalized customer requests
Beauty
Applies advanced knowledge of current trends in beauty for hair care, skin care, and makeup
Deli
May oversee a specific area of the business: Service Case, Production, Cheese Shop or Catering
Assists with inventory control, including planning portion of Fresh Production Planner (FPP); follows up on FPP inventory functions; ensures Perpetual Adjustment Walk (PAW) walks are complete
Assists with ordering and event order management (EOMs)
Assists with training on new systems, tools, processes, and product roll‑outs; follows up with Partners as needed to reinforce or retrain
Prepared Foods
Serves / packages products at customer's request
Educates customers on preparation / reheating instructions of prepared foods
Prepackages condiments (sauces, dressings) for prepared food items
Cuts, slices, dices, chops, food in preparation for chef
Produce
Lead responsibilities for the department and may serve as backup to Produce Manager
Lead (in‑store production)
Serves as dedicated lead over the in‑store production work & Production Partners
Spends majority of time with processing team engaged in Daily Sequence of Tasks
Texas Backyard
Strong knowledge of nursery field
Strong knowledge of plant and chemical recommendations
Ability to complete Texas Nursery & Landscape Association training (H‑E‑B internal training)
Keeps up with current nursery field–related trends
Do You Have a
HEART FOR PEOPLE... willingness to train and supervise?
HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?
PASSION FOR RESULTS... drive to lead your department to exceed sales goals?
We Are Looking For
an associate's degree or 6 months of related experience
communication and interpersonal skills
ability to work in a fast‑paced environment
What is your background?
Minimum age 18 (mandatory)
Associate's degree (AA), or equivalent from two‑year college or technical school; or
6+ months of related experience and / or training, or
Combination of equivalent education / training
Completion of Company Orientation, food safety and sanitation training, and eCommerce Online Ordering training
Do you have what it takes to be a fit as an H‑E‑B Department Lead?
Expert knowledge of department production stations, including quality standards, set‑up, operation, cleaning, and maintenance of all equipment
Ability to read and interpret documents (e.g., safety rules, operating / maintenance instructions, production planners, procedure manuals)
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or Partners
Ability to apply common sense / understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Physical Demands (summary) Depends on department: tasks include lifting (up to 70 lbs), reaching, bending, standing, walking, operating in wet, cold, hot, loud environments. Partners must never lift beyond personal safe limit.
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