Transdev North America
Transdev in Merced, CA is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients.
Benefits
Starting pay $19.86 with progression to $32.27 over 5 years.
Vacation: 1 week after 1 year, 2 weeks after 2 years, 3 weeks after 5 years, and 4 weeks after 13 years of service.
Paid Sick Leave.
Medical, dental, vision after 90 days for full‑time employees, plus life insurance, pension plan, and company holidays.
Key Responsibilities
Track trip performance measures and ensure routes begin on time.
Provide customer support by responding to questions and concerns regarding customer trips, including no‑shows, cancellations, and missed trips.
Manage emergency situations for vehicle operators and act as liaison between the carrier and emergency services.
Review daily service performance and proactively respond to situations that impact customer service.
Other duties as required.
Qualifications
High School Diploma or GED; Technical Degree preferred.
3–5 years of dispatching experience.
Excellent verbal, interpersonal, and customer service skills.
Strong problem‑solving and analytical skills.
Subject to DOT drug testing and physical if applicable.
Physical Requirements
Work shifts or flexible schedules as needed.
Long periods spent sitting, typing, or looking at a computer screen.
Work environment includes both indoor and outdoor settings.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.
#J-18808-Ljbffr
Benefits
Starting pay $19.86 with progression to $32.27 over 5 years.
Vacation: 1 week after 1 year, 2 weeks after 2 years, 3 weeks after 5 years, and 4 weeks after 13 years of service.
Paid Sick Leave.
Medical, dental, vision after 90 days for full‑time employees, plus life insurance, pension plan, and company holidays.
Key Responsibilities
Track trip performance measures and ensure routes begin on time.
Provide customer support by responding to questions and concerns regarding customer trips, including no‑shows, cancellations, and missed trips.
Manage emergency situations for vehicle operators and act as liaison between the carrier and emergency services.
Review daily service performance and proactively respond to situations that impact customer service.
Other duties as required.
Qualifications
High School Diploma or GED; Technical Degree preferred.
3–5 years of dispatching experience.
Excellent verbal, interpersonal, and customer service skills.
Strong problem‑solving and analytical skills.
Subject to DOT drug testing and physical if applicable.
Physical Requirements
Work shifts or flexible schedules as needed.
Long periods spent sitting, typing, or looking at a computer screen.
Work environment includes both indoor and outdoor settings.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.
#J-18808-Ljbffr