Vector Security
Customer Service Representative {$1,000 Sign on Bonus}
Join to apply for the
Customer Service Representative
role at
Vector Security .
$1,000 SIGN-ON BONUS!
$500
after 90 days and another
$500
at one year.
Location:
Greater Pittsburgh, PA Region (Warrendale) – Hybrid schedule available after 6 months.
Both evening and overnight shifts available.
Training:
5 weeks of training provided (Week 1: M-F, 9 am – 5 pm; Weeks 2‑5: M-F, 3 pm – 11 pm).
What You'll Do
Process and handle alarm signals accurately and in a timely manner.
Dispatch proper authorities (Police/Fire/EMS) per established procedures.
Respond to inbound calls from customers and vendors.
Place outbound calls to customers or responsible parties and provide accurate information so they can make an informed decision regarding their alarm.
Provide top‑quality customer service over the telephone.
Assist customers with their accounts by updating information.
What You'll Need
High School Diploma or equivalent.
Customer Service Experience.
Dispatch Experience – Preferred.
Phone Etiquette.
Communication Skills.
Computer Literacy and Navigation.
What You'll Get We offer a
“Total Rewards”
package including:
Opportunity to increase wage with DOD certification.
Competitive compensation with incentive eligibility.
Medical, dental and vision coverage.
Company‑paid life and AD&D insurance.
Company‑paid short‑ and long‑term disability.
Voluntary benefit products.
401(k) retirement savings plan.
Flexible Spending Account.
Paid time off.
Tuition reimbursement.
Employee Assistance Program (EAP).
About Us We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time.
Our Values
Win as a team.
Do the right thing.
Make a difference every day.
Get it done.
Think big.
This position is not accessible by public transportation.
Vector Security is a Drug‑Free Workplace
Vector Security is an Equal Opportunity Employer
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Salary:
$65,000 – $90,000 per year.
#J-18808-Ljbffr
Customer Service Representative
role at
Vector Security .
$1,000 SIGN-ON BONUS!
$500
after 90 days and another
$500
at one year.
Location:
Greater Pittsburgh, PA Region (Warrendale) – Hybrid schedule available after 6 months.
Both evening and overnight shifts available.
Training:
5 weeks of training provided (Week 1: M-F, 9 am – 5 pm; Weeks 2‑5: M-F, 3 pm – 11 pm).
What You'll Do
Process and handle alarm signals accurately and in a timely manner.
Dispatch proper authorities (Police/Fire/EMS) per established procedures.
Respond to inbound calls from customers and vendors.
Place outbound calls to customers or responsible parties and provide accurate information so they can make an informed decision regarding their alarm.
Provide top‑quality customer service over the telephone.
Assist customers with their accounts by updating information.
What You'll Need
High School Diploma or equivalent.
Customer Service Experience.
Dispatch Experience – Preferred.
Phone Etiquette.
Communication Skills.
Computer Literacy and Navigation.
What You'll Get We offer a
“Total Rewards”
package including:
Opportunity to increase wage with DOD certification.
Competitive compensation with incentive eligibility.
Medical, dental and vision coverage.
Company‑paid life and AD&D insurance.
Company‑paid short‑ and long‑term disability.
Voluntary benefit products.
401(k) retirement savings plan.
Flexible Spending Account.
Paid time off.
Tuition reimbursement.
Employee Assistance Program (EAP).
About Us We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time.
Our Values
Win as a team.
Do the right thing.
Make a difference every day.
Get it done.
Think big.
This position is not accessible by public transportation.
Vector Security is a Drug‑Free Workplace
Vector Security is an Equal Opportunity Employer
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Salary:
$65,000 – $90,000 per year.
#J-18808-Ljbffr