ADG | Artisan Design Group
Customer Service Representative - Metro Carpets
ADG | Artisan Design Group, Nashville, Tennessee, United States, 37247
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Customer Service Representative - Metro Carpets
role at
ADG | Artisan Design Group
4 days ago Be among the first 25 applicants
Description We are looking for a Customer Service Representative who will partner with and ensure the long-term success of our business. Works to resolve issues accurately and efficiently. Will ensure excellent service standards and maintain high customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Interacting with customers, field Inspectors, and homeowners.
Manage emails and phone calls.
Schedule repairs and inspections as needed.
Resolving customer service issues (Scheduling Appointments).
Data entry (UFactory and RFMS).
Daily email and phone communication with customers, field inspectors and homeowners.
General administrative tasks, team support, and solving service issues.
EDUCATION, EXPERIENCE & QUALIFICATIONS
Excellent customer service skills.
Strong computer skills (Outlook and phone experience is a plus).
Strong written and verbal communication skills.
Proven organizational skills in working with customers and team members.
Exceptional attention to detail both in verbal and written forms.
Ability to multi-task and manage multiple priorities.
Self-motivated, results oriented, and accountable.
High school graduate or some College.
General computer knowledge.
PHYSICAL DEMANDS
Ability to sit at computer monitor for long periods throughout the day.
Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between offices; to handle mail and documents; to sit, stoop, kneel and crouch; to lift and move up to 10 pounds; to see well enough to discern differences in quality of documents and files.
WORK ENVIRONMENT
General working conditions.
Office environment.
May have to meet tight deadlines.
Our Benefits
Health Insurance (Medical, Prescription, Dental, and Vision).
Life Insurance.
Paid Holidays and Time Off.
401(k) Plan with company matching.
Artisan Design Group is committed to a policy of equal employment opportunity for applicants and employees. It is the policy of Artisan Design Group to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age (40 or older), disability or certain classifications based on genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Construction
Referrals increase your chances of interviewing at ADG | Artisan Design Group by 2x
Get notified about new Customer Service Representative jobs in
Nashville, TN .
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Customer Service Representative - Metro Carpets
role at
ADG | Artisan Design Group
4 days ago Be among the first 25 applicants
Description We are looking for a Customer Service Representative who will partner with and ensure the long-term success of our business. Works to resolve issues accurately and efficiently. Will ensure excellent service standards and maintain high customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Interacting with customers, field Inspectors, and homeowners.
Manage emails and phone calls.
Schedule repairs and inspections as needed.
Resolving customer service issues (Scheduling Appointments).
Data entry (UFactory and RFMS).
Daily email and phone communication with customers, field inspectors and homeowners.
General administrative tasks, team support, and solving service issues.
EDUCATION, EXPERIENCE & QUALIFICATIONS
Excellent customer service skills.
Strong computer skills (Outlook and phone experience is a plus).
Strong written and verbal communication skills.
Proven organizational skills in working with customers and team members.
Exceptional attention to detail both in verbal and written forms.
Ability to multi-task and manage multiple priorities.
Self-motivated, results oriented, and accountable.
High school graduate or some College.
General computer knowledge.
PHYSICAL DEMANDS
Ability to sit at computer monitor for long periods throughout the day.
Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between offices; to handle mail and documents; to sit, stoop, kneel and crouch; to lift and move up to 10 pounds; to see well enough to discern differences in quality of documents and files.
WORK ENVIRONMENT
General working conditions.
Office environment.
May have to meet tight deadlines.
Our Benefits
Health Insurance (Medical, Prescription, Dental, and Vision).
Life Insurance.
Paid Holidays and Time Off.
401(k) Plan with company matching.
Artisan Design Group is committed to a policy of equal employment opportunity for applicants and employees. It is the policy of Artisan Design Group to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age (40 or older), disability or certain classifications based on genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Construction
Referrals increase your chances of interviewing at ADG | Artisan Design Group by 2x
Get notified about new Customer Service Representative jobs in
Nashville, TN .
#J-18808-Ljbffr