GLOVIS America, Inc.
Senior Analyst - KAM Sales & Logistics and Freight Forwarding Operations
GLOVIS America, Inc., Kokomo, Indiana, us, 46903
Senior Analyst - KAM Sales & Operations (Air Logistics Supply Chain Solutions)
4 days ago, Be among the first 25 applicants
About Hyundai GLOVIS America Inc. GLOVIS America, Inc. is a third‑party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers' products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.
Summary The Senior Analyst - KAM Sales & Operations (Air Logistics Supply Chain Solutions) position will be responsible for managing the overall Air Import & Export daily operations. The incumbent will have and maintain high‑level interfaces directly with customers on a regular basis, develop logistics solutions that can reduce costs, improve service levels, and have the ability to build strong relationships to drive the business.
Responsibilities
General 3PL operations (Inbound, Outbound, In‑land, and Warehouse/Distribution)
Oversee the transportation of freight and ensure complete customer satisfaction by facilitating timely and accurate communication
Provide guidance and direction to freight forwarding operation team on operational decisions based on immediate requirements and urgent transportation
Liaise with customers, suppliers, inland transportation carriers to ensure that a premium level of customer service is always present
Accurately manage and maintain departmental operational tasks such as accounting, reporting, and records keeping in accordance with internal policies and state and federal regulations
Manage accounts to retain existing relationships and grow share of business
Lead, coach, enforce, empower, and direct reports to perform and achieve in line with company values and strategy and department goals adhering to company SOP and policies
Prepare and consolidate regular reports for management review
Ensure that all issues related to service failures are followed up on and corrective action implemented
Implement and continuously enhance Air Freight forwarding operational procedures (import and export)
Manage and monitor freight forwarding accounts receivable and accounts payable
Prepare FF month end
Support Finance & Accounting department for invoice, inquiries, aging, and reconciliation
Customer services and client management
Ensure that all personnel are providing a high level of customer service to both internal and external customers
New accounts operation set‑up support and competitive analysis
Accomplish top management mission by completing related results as needed
Other duties as assigned
Compensation Range $54,000 - $59,000 Per Year (Subject to Compensation Study Upon Candidate Selection)
Benefits Of Working At Hyundai GLOVIS America Inc.
Medical Insurance
Vision Insurance
Dental Insurance
Health Care & Dependent Care Flexible Spending Accounts (FSA)
Basic Life and AD&D as well as Short‑Term & Long‑Term Disability
Paid Vacation, Holidays, and Sick leave
Pet Insurance
Hospital and Critical Illness Insurance
Wellness Program and Gym Reimbursement*
401(k) with Generous Matching
Referral Bonuses*
Auto Allowance*
Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
Discretionary Bonuses*
Tuition Reimbursement*
Benefits may vary by location. All benefits pursuant to Company policy
Skills
Excellent written and verbal communication skills Required
Proficient with PC skills, MS Office products (Excel, Word, PowerPoint, and Outlook) Required
Outstanding problem solving, organizational, communication, and interpersonal skills Required
Experience with CRM system Required
Education & Experience
H.S Diploma/G.E.D Required
Bachelor's Degree Preferred
3 - 5 Years of Experience in Air Freight, SCM, Logistics, or Freight Forwarding Required
4 - 7 Years of Experience in Air Freight, SCM, Logistics, or Freight Forwarding Preferred
Physical Requirements
Ability to sit in front of a desk and/or in front of the computer for long periods
Repetitive use of hand/grasping product, writing, and typing
Possibility of domestic travel - 5%
Stand/walk
Carry/lift up to 15 pounds
Working and Environmental Conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Typical office environment with low-level noise exposure
This position will be located in the Kokomo, IN office
Communication with employees and field partners will be primarily conducted via phone and email
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Business Development and Sales
Industries Truck Transportation
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About Hyundai GLOVIS America Inc. GLOVIS America, Inc. is a third‑party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers' products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.
Summary The Senior Analyst - KAM Sales & Operations (Air Logistics Supply Chain Solutions) position will be responsible for managing the overall Air Import & Export daily operations. The incumbent will have and maintain high‑level interfaces directly with customers on a regular basis, develop logistics solutions that can reduce costs, improve service levels, and have the ability to build strong relationships to drive the business.
Responsibilities
General 3PL operations (Inbound, Outbound, In‑land, and Warehouse/Distribution)
Oversee the transportation of freight and ensure complete customer satisfaction by facilitating timely and accurate communication
Provide guidance and direction to freight forwarding operation team on operational decisions based on immediate requirements and urgent transportation
Liaise with customers, suppliers, inland transportation carriers to ensure that a premium level of customer service is always present
Accurately manage and maintain departmental operational tasks such as accounting, reporting, and records keeping in accordance with internal policies and state and federal regulations
Manage accounts to retain existing relationships and grow share of business
Lead, coach, enforce, empower, and direct reports to perform and achieve in line with company values and strategy and department goals adhering to company SOP and policies
Prepare and consolidate regular reports for management review
Ensure that all issues related to service failures are followed up on and corrective action implemented
Implement and continuously enhance Air Freight forwarding operational procedures (import and export)
Manage and monitor freight forwarding accounts receivable and accounts payable
Prepare FF month end
Support Finance & Accounting department for invoice, inquiries, aging, and reconciliation
Customer services and client management
Ensure that all personnel are providing a high level of customer service to both internal and external customers
New accounts operation set‑up support and competitive analysis
Accomplish top management mission by completing related results as needed
Other duties as assigned
Compensation Range $54,000 - $59,000 Per Year (Subject to Compensation Study Upon Candidate Selection)
Benefits Of Working At Hyundai GLOVIS America Inc.
Medical Insurance
Vision Insurance
Dental Insurance
Health Care & Dependent Care Flexible Spending Accounts (FSA)
Basic Life and AD&D as well as Short‑Term & Long‑Term Disability
Paid Vacation, Holidays, and Sick leave
Pet Insurance
Hospital and Critical Illness Insurance
Wellness Program and Gym Reimbursement*
401(k) with Generous Matching
Referral Bonuses*
Auto Allowance*
Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
Discretionary Bonuses*
Tuition Reimbursement*
Benefits may vary by location. All benefits pursuant to Company policy
Skills
Excellent written and verbal communication skills Required
Proficient with PC skills, MS Office products (Excel, Word, PowerPoint, and Outlook) Required
Outstanding problem solving, organizational, communication, and interpersonal skills Required
Experience with CRM system Required
Education & Experience
H.S Diploma/G.E.D Required
Bachelor's Degree Preferred
3 - 5 Years of Experience in Air Freight, SCM, Logistics, or Freight Forwarding Required
4 - 7 Years of Experience in Air Freight, SCM, Logistics, or Freight Forwarding Preferred
Physical Requirements
Ability to sit in front of a desk and/or in front of the computer for long periods
Repetitive use of hand/grasping product, writing, and typing
Possibility of domestic travel - 5%
Stand/walk
Carry/lift up to 15 pounds
Working and Environmental Conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Typical office environment with low-level noise exposure
This position will be located in the Kokomo, IN office
Communication with employees and field partners will be primarily conducted via phone and email
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Business Development and Sales
Industries Truck Transportation
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