Patients First Urgent Care
Patients First Urgent Care, a leading urgent care operator in Florida, is looking for a Patient Service Representative for its Crawfordville location. The position is full-time and requires working three 12‑hour shifts with rotating weekends. The representative will float between Crawfordville, Thomasville Road, Lake Ella, North Monroe, and Tennessee Street locations as needed.
The ideal candidate will be caring, courteous, efficient, detail‑oriented, and possess strong interpersonal skills. They should be able to perform basic medical procedures, maintain confidentiality, and handle patient information accurately.
Responsibilities
Greet, register, instruct, discharge, and provide general assistance to patients.
Obtain demographic and financial information and enter the computer system.
Verify insurance eligibility and relay relevant information on payment policies and billing/collection processes.
Determine and collect co‑pays, co‑insurance, deductibles, past‑due balances, and other patient financial responsibilities; maintain and balance the cash drawer.
Answer the telephone promptly, take virtual messages, and return voicemails.
Perform clerical tasks as required.
Manage mail: open, sort, and screen.
Ensure the facility is ready each day.
Assist patients with required processes (e.g., CCPA, Self‑Pay, Out‑of‑Network).
Qualifications
High school diploma or equivalent.
Ability to work independently, as part of a team, and with patients in a high‑paced facility.
Reliable transportation to commute to assigned regional offices.
Availability to work all shifts including day, evening, and weekend hours as needed.
Basic computer skills, including Microsoft Word and Excel.
Detail‑oriented with excellent interpersonal communication skills.
Working Conditions:
Works in clean, well‑lit, heated, and air‑conditioned areas. Exposure to unpleasant sights, smells, and infectious diseases is possible. The schedule depends on department needs and current staffing patterns. Holiday and weekend work as necessary.
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The ideal candidate will be caring, courteous, efficient, detail‑oriented, and possess strong interpersonal skills. They should be able to perform basic medical procedures, maintain confidentiality, and handle patient information accurately.
Responsibilities
Greet, register, instruct, discharge, and provide general assistance to patients.
Obtain demographic and financial information and enter the computer system.
Verify insurance eligibility and relay relevant information on payment policies and billing/collection processes.
Determine and collect co‑pays, co‑insurance, deductibles, past‑due balances, and other patient financial responsibilities; maintain and balance the cash drawer.
Answer the telephone promptly, take virtual messages, and return voicemails.
Perform clerical tasks as required.
Manage mail: open, sort, and screen.
Ensure the facility is ready each day.
Assist patients with required processes (e.g., CCPA, Self‑Pay, Out‑of‑Network).
Qualifications
High school diploma or equivalent.
Ability to work independently, as part of a team, and with patients in a high‑paced facility.
Reliable transportation to commute to assigned regional offices.
Availability to work all shifts including day, evening, and weekend hours as needed.
Basic computer skills, including Microsoft Word and Excel.
Detail‑oriented with excellent interpersonal communication skills.
Working Conditions:
Works in clean, well‑lit, heated, and air‑conditioned areas. Exposure to unpleasant sights, smells, and infectious diseases is possible. The schedule depends on department needs and current staffing patterns. Holiday and weekend work as necessary.
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