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Patient Service Representative – Tallahassee, FL.
Patients First Urgent Care has an immediate opening for a Patient Service Representative at our Crawfordville location.
Full‑time position: 3 12‑hour shifts with a rotating weekend shift. Must be willing to float between the Crawfordville, Thomasville Road, Lake Ella, North Monroe, and Tennessee Street locations.
Patients First is a leading urgent care operator in Florida with a mission to provide the perfect patient experience so that patients can “Get in. Get out. Get better”. We are looking for someone who is caring, courteous, efficient, detail‑oriented, possesses strong interpersonal skills, performs basic medical procedures, and maintains a high level of confidentiality.
Basic Function Responsible for providing the Perfect Patient Experience: greet patients, create and manage appointments, update patient and insurance information in the computer system, verify health insurance benefits and eligibility, explain payment policies and billing/collections processes.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Greet, register, instruct, discharge, and provide general assistance to patients.
Obtain demographic and financial information and enter the computer system.
Verify insurance eligibility and relay relevant information on payment policies and billing/collection processes.
Determine and collect co‑pays, co‑insurance, deductibles, past‑due balances, and other patient financial responsibilities, and maintain and balance the cash drawer.
Answer the telephone promptly, take virtual messages, and return voicemails.
Perform clerical tasks as required.
Ability to multitask.
Open, sort, and screen mail.
Assure the readiness of the facility each day.
Assist patients with required processes (e.g., CCPA, Self‑Pay, Out of Network).
Maintain a warm, outgoing personality, excellent telephone etiquette, and the ability to work under pressure while working accurately and efficiently.
Job Requirements
High school diploma or equivalent.
Ability to work independently, as part of a team, and with patients in a high‑paced facility.
Reliable transportation to commute to assigned regional offices.
Ability to work all shifts, including day, evening, and weekend hours as needed.
Basic computer skills, including Microsoft Word and Excel.
Detail‑oriented with excellent interpersonal communication skills.
WORKING CONDITIONS Works in clean, well‑lit, heated, and air‑conditioned areas. Exposure to unpleasant sights, smells, and infectious diseases is possible. The work schedule depends on department needs and current staffing patterns. Holiday and weekend work as necessary.
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Full‑time position: 3 12‑hour shifts with a rotating weekend shift. Must be willing to float between the Crawfordville, Thomasville Road, Lake Ella, North Monroe, and Tennessee Street locations.
Patients First is a leading urgent care operator in Florida with a mission to provide the perfect patient experience so that patients can “Get in. Get out. Get better”. We are looking for someone who is caring, courteous, efficient, detail‑oriented, possesses strong interpersonal skills, performs basic medical procedures, and maintains a high level of confidentiality.
Basic Function Responsible for providing the Perfect Patient Experience: greet patients, create and manage appointments, update patient and insurance information in the computer system, verify health insurance benefits and eligibility, explain payment policies and billing/collections processes.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Greet, register, instruct, discharge, and provide general assistance to patients.
Obtain demographic and financial information and enter the computer system.
Verify insurance eligibility and relay relevant information on payment policies and billing/collection processes.
Determine and collect co‑pays, co‑insurance, deductibles, past‑due balances, and other patient financial responsibilities, and maintain and balance the cash drawer.
Answer the telephone promptly, take virtual messages, and return voicemails.
Perform clerical tasks as required.
Ability to multitask.
Open, sort, and screen mail.
Assure the readiness of the facility each day.
Assist patients with required processes (e.g., CCPA, Self‑Pay, Out of Network).
Maintain a warm, outgoing personality, excellent telephone etiquette, and the ability to work under pressure while working accurately and efficiently.
Job Requirements
High school diploma or equivalent.
Ability to work independently, as part of a team, and with patients in a high‑paced facility.
Reliable transportation to commute to assigned regional offices.
Ability to work all shifts, including day, evening, and weekend hours as needed.
Basic computer skills, including Microsoft Word and Excel.
Detail‑oriented with excellent interpersonal communication skills.
WORKING CONDITIONS Works in clean, well‑lit, heated, and air‑conditioned areas. Exposure to unpleasant sights, smells, and infectious diseases is possible. The work schedule depends on department needs and current staffing patterns. Holiday and weekend work as necessary.
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