Duquesne University
Enrollment and Events Specialist - Enrollment Management Group
Duquesne University, Pittsburgh, Pennsylvania, us, 15289
Enrollment and Events Specialist - Enrollment Management Group
Salary: Commensurate withexperience
Benefits: Generousbenefits include paid time off including holidays and vacation, retirementmatch, and tuition remission for employee and dependents. Details at www.duq.edu/benefits
Location: Enrollment Management Group
Position Status: Full-time
Hours: Varied
Position Number: 005004/30-482
FLSA Status: Non-exempt
POSITIONSUMMARY:
As a memberof the Campus Visit Experience and Enrollment Event Management (CVEEEM) team,the primary purpose of the Enrollment and Event Specialist's job is to greetall enrollment visitors, answer telephone calls, and provide event support forthe CVEEEM team. The incumbent will also provide overall clerical support forthe Enrollment Management departments. They must always present a positiveimage as a representative of Duquesne University.
DUTIESAND RESPONSIBILITIES:
Answers multiple phone lines, screens andrefers calls, takes messages for office. Provide the front-line assistanceutilizing all in-person and digital engagement channels, including, but notlimited to, phone calls, visitors, e-mail, live chat, inbox, and Slate andBanner systems. Assists in managing the student ambassadors with campustours ensuring excellent customer service across the University.
Provide assistance with related tasks for undergraduateadmissions, graduate admissions, and financial aid during peak seasons of thecycle.
Deliver top-notch customer service to all visitors for theEnrollment Management offices. Greets visitors, answers routine questions andprovides a variety of information to guests including distributing maps,bulletins, brochures and related material regarding Duquesne University and thePittsburgh area.
Provides CVEEEM team with logistical andclerical support for all visits and events. Participates in all specialadmission events such as DUQ Days, Counselor Visits, Admitted StudentDays, etc.
Performs other related duties as assigned tosupport the functions of a dynamic, team-oriented environment.
SUPERVISORY RESPONSIBILITIES:
Supervises student employees only.
REQUIREMENTS:
Minimum qualifications:
High School Diploma or equivalent.
1-3 years ofexperience of relevant work experience.
Preferred qualifications:
Experience with Banner and/or Slatepreferred
Alternately, the successful candidate may possess any equivalent combination ofexperience and training, which provides the knowledge, skills and abilitiesrequired to perform the essential job functions. This includes, but is notlimited to, the following:
Ability to maintain a high level ofenergy and enthusiasm with a positive approach to work and commitment tocustomer service and to the educational development of students;
Exceptional interpersonal andcommunication skills, both oral and written;
Professional demeanor with theability to deal with people in a courteous and tactful fashion regardless ofcircumstances
Ability to work with diversepopulations, including students, faculty and staff; sensitivity to the need ofeach individual to be treated with dignity and respect as it relates to theMission of the University;
Ability to think strategically andwork in a complex environment either independently or as part of a team;
Strong information technology skillswith proficiency in Microsoft Office Suite and integrated databases;
Ability to exceedrecruitment goals, facilitate staff development opportunities, exhibitteamwork, model analytical & critical thinking, engage in creative problemsolving and demonstrate high levels of time management and organizationalskills.
Ability to establish and maintain effective working relationships with theUniversity Community.
Ability and willingness to contribute actively to the mission of the Universityand to respect the Spiritan Catholic identity of Duquesne University. Themission is implemented through a commitment to academic excellence, a spirit ofservice, moral and spiritual values, sensitivity to world concerns, and anecumenical campus community.
APPLICATIONINSTRUCTIONS:
Applicants are asked to submit a cover letter, resume, and contact informationfor three professional references.
Duquesne University was founded in 1878 by its sponsoring religious community,the Congregation of the Holy Spirit. Duquesne University is Catholic inmission and ecumenical in spirit. Motivated by its Catholic identity,Duquesne values equality of opportunity both as an educational institution andas an employer.
Salary: Commensurate withexperience
Benefits: Generousbenefits include paid time off including holidays and vacation, retirementmatch, and tuition remission for employee and dependents. Details at www.duq.edu/benefits
Location: Enrollment Management Group
Position Status: Full-time
Hours: Varied
Position Number: 005004/30-482
FLSA Status: Non-exempt
POSITIONSUMMARY:
As a memberof the Campus Visit Experience and Enrollment Event Management (CVEEEM) team,the primary purpose of the Enrollment and Event Specialist's job is to greetall enrollment visitors, answer telephone calls, and provide event support forthe CVEEEM team. The incumbent will also provide overall clerical support forthe Enrollment Management departments. They must always present a positiveimage as a representative of Duquesne University.
DUTIESAND RESPONSIBILITIES:
Answers multiple phone lines, screens andrefers calls, takes messages for office. Provide the front-line assistanceutilizing all in-person and digital engagement channels, including, but notlimited to, phone calls, visitors, e-mail, live chat, inbox, and Slate andBanner systems. Assists in managing the student ambassadors with campustours ensuring excellent customer service across the University.
Provide assistance with related tasks for undergraduateadmissions, graduate admissions, and financial aid during peak seasons of thecycle.
Deliver top-notch customer service to all visitors for theEnrollment Management offices. Greets visitors, answers routine questions andprovides a variety of information to guests including distributing maps,bulletins, brochures and related material regarding Duquesne University and thePittsburgh area.
Provides CVEEEM team with logistical andclerical support for all visits and events. Participates in all specialadmission events such as DUQ Days, Counselor Visits, Admitted StudentDays, etc.
Performs other related duties as assigned tosupport the functions of a dynamic, team-oriented environment.
SUPERVISORY RESPONSIBILITIES:
Supervises student employees only.
REQUIREMENTS:
Minimum qualifications:
High School Diploma or equivalent.
1-3 years ofexperience of relevant work experience.
Preferred qualifications:
Experience with Banner and/or Slatepreferred
Alternately, the successful candidate may possess any equivalent combination ofexperience and training, which provides the knowledge, skills and abilitiesrequired to perform the essential job functions. This includes, but is notlimited to, the following:
Ability to maintain a high level ofenergy and enthusiasm with a positive approach to work and commitment tocustomer service and to the educational development of students;
Exceptional interpersonal andcommunication skills, both oral and written;
Professional demeanor with theability to deal with people in a courteous and tactful fashion regardless ofcircumstances
Ability to work with diversepopulations, including students, faculty and staff; sensitivity to the need ofeach individual to be treated with dignity and respect as it relates to theMission of the University;
Ability to think strategically andwork in a complex environment either independently or as part of a team;
Strong information technology skillswith proficiency in Microsoft Office Suite and integrated databases;
Ability to exceedrecruitment goals, facilitate staff development opportunities, exhibitteamwork, model analytical & critical thinking, engage in creative problemsolving and demonstrate high levels of time management and organizationalskills.
Ability to establish and maintain effective working relationships with theUniversity Community.
Ability and willingness to contribute actively to the mission of the Universityand to respect the Spiritan Catholic identity of Duquesne University. Themission is implemented through a commitment to academic excellence, a spirit ofservice, moral and spiritual values, sensitivity to world concerns, and anecumenical campus community.
APPLICATIONINSTRUCTIONS:
Applicants are asked to submit a cover letter, resume, and contact informationfor three professional references.
Duquesne University was founded in 1878 by its sponsoring religious community,the Congregation of the Holy Spirit. Duquesne University is Catholic inmission and ecumenical in spirit. Motivated by its Catholic identity,Duquesne values equality of opportunity both as an educational institution andas an employer.