Buchanan Group Inc.
** Seeking a confident and detail-driven Accounts Receivable Specialist to manage invoicing, payments, ACH/credit card processing, collections, and customer account support with accuracy, professionalism, and strong communication skills in a fast-paced, deadline-driven environment.
Summary:
The Accounts Receivable Administrator supports all entities by managing customer billing, monthly statements, cash receipt processing, credit card/ACH transactions, and dispute resolution. This role requires a confident, professional, and assertive communicator who can handle collections activities effectively while maintaining positive customer relationships and ensuring accurate, timely administration of all accounts.
Key Responsibilities:
* Process daily invoicing for all product division transactions, including returns and refunds.
* Receive and apply customer payments in the Plotbox and SAGE systems.
* Monitor pre-pay customer orders and initiate credit card or ACH payment requests.
* Process monthly automatic ACH and credit card charges for approved accounts.
* Complete daily lockbox imports and update customer accounts.
* Issue, validate, and distribute monthly AR statements.
* Conduct collection follow-ups with customers, maintaining a firm, professional approach.
* Send communications to customers upon reaching "paid in full" status.
* Assist clients, field staff, and internal departments with AR-related inquiries.
* Support routine transaction processing for cash receipts, including ACH and credit card procedures.
* Participate in resolving account discrepancies and customer disputes with confidence and accuracy.
Required Skills and Abilities:
* Strong, assertive communication skills and confidence in handling collection calls professionally.
* High attention to detail, accuracy, and organizational skills.
* Strong computer proficiency and ability to learn new systems quickly.
* Effective written and verbal communication with clients and staff.
* Persistent and tactful problem-solving skills; ability to navigate difficult conversations.
* Ability to manage change positively and maintain professionalism under pressure.
* Ability to build and maintain strong working relationships across departments.
* Motivation toward continuous improvement and personal development.
* Willingness to work extended hours as needed.
Education and Experience:
* High school diploma required; at least two years college coursework preferred.
* Minimum two years of accounts receivable or consumer billing experience, including collections.
* Demonstrated proficiency with computer applications and accounting systems.
* Ability to perform duties accurately, efficiently, and within deadlines.
* Comfort handling confidential customer and financial information.
Work Environment:
* Regular interaction with accounting staff, Private Label and Fewell Monument customers, and warehouse personnel.
* Requires frequent communication with customers regarding balances owed, payment status, and collection matters.
* Must handle confidential data and financial transactions responsibly.
* Occasional extended hours depending on workflow, cycle deadlines, or collection demands.
* Involves following written, oral, and diagram-based instructions and resolving routine problems using established procedures.
Benefits:
* 401(k) matching
* Dental insurance
* Disability insurance
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Tuition reimbursement
* Vision insurance
* Bonuses based on group performance
Summary:
The Accounts Receivable Administrator supports all entities by managing customer billing, monthly statements, cash receipt processing, credit card/ACH transactions, and dispute resolution. This role requires a confident, professional, and assertive communicator who can handle collections activities effectively while maintaining positive customer relationships and ensuring accurate, timely administration of all accounts.
Key Responsibilities:
* Process daily invoicing for all product division transactions, including returns and refunds.
* Receive and apply customer payments in the Plotbox and SAGE systems.
* Monitor pre-pay customer orders and initiate credit card or ACH payment requests.
* Process monthly automatic ACH and credit card charges for approved accounts.
* Complete daily lockbox imports and update customer accounts.
* Issue, validate, and distribute monthly AR statements.
* Conduct collection follow-ups with customers, maintaining a firm, professional approach.
* Send communications to customers upon reaching "paid in full" status.
* Assist clients, field staff, and internal departments with AR-related inquiries.
* Support routine transaction processing for cash receipts, including ACH and credit card procedures.
* Participate in resolving account discrepancies and customer disputes with confidence and accuracy.
Required Skills and Abilities:
* Strong, assertive communication skills and confidence in handling collection calls professionally.
* High attention to detail, accuracy, and organizational skills.
* Strong computer proficiency and ability to learn new systems quickly.
* Effective written and verbal communication with clients and staff.
* Persistent and tactful problem-solving skills; ability to navigate difficult conversations.
* Ability to manage change positively and maintain professionalism under pressure.
* Ability to build and maintain strong working relationships across departments.
* Motivation toward continuous improvement and personal development.
* Willingness to work extended hours as needed.
Education and Experience:
* High school diploma required; at least two years college coursework preferred.
* Minimum two years of accounts receivable or consumer billing experience, including collections.
* Demonstrated proficiency with computer applications and accounting systems.
* Ability to perform duties accurately, efficiently, and within deadlines.
* Comfort handling confidential customer and financial information.
Work Environment:
* Regular interaction with accounting staff, Private Label and Fewell Monument customers, and warehouse personnel.
* Requires frequent communication with customers regarding balances owed, payment status, and collection matters.
* Must handle confidential data and financial transactions responsibly.
* Occasional extended hours depending on workflow, cycle deadlines, or collection demands.
* Involves following written, oral, and diagram-based instructions and resolving routine problems using established procedures.
Benefits:
* 401(k) matching
* Dental insurance
* Disability insurance
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Tuition reimbursement
* Vision insurance
* Bonuses based on group performance