Ohio Department of Medicaid
Customer Service Assistant 2 - Multiple Positions
Ohio Department of Medicaid, Columbus, Ohio, United States, 43224
Customer Service Assistant 2 - Multiple Positions
The Ohio Department of Medicaid (ODM) is seeking multiple experienced customer service professionals. As a Customer Service Assistant 2, your responsibilities include but are not limited to:
Operate in a call center environment answering questions from Ohio Medicaid applicants, credentialists, and other stakeholders.
Screen applications for individuals, groups, and organizations, including verifying licensure, ensuring applicants are not sanctioned, and ensuring the accuracy of information documented on the Ohio Medicaid Application.
Respond to emails.
Assist with maintaining and updating provider records and files.
Prepare and maintain reports concerning production activities.
Participate in training for user acceptance testing and preparing data clean‑up activities in preparation for the new Provider Network Management (PNM) module.
Provide customer service resolving issues for applicants, credentialists, and other stakeholders via email, phone, and chat.
Minimum qualifications:
9 months training or 9 months experience in office practices & procedures.
9 months training or 9 months experience in public relations or customer service that includes techniques for handling difficult people.
9 months training or 9 months experience in typing, keyboarding, data entry or word processing.
9 months training or 9 months experience in operation of a personal computer.
Or an equivalent of the minimum qualifications for employment noted above.
Job Details
Office: Operations
Bureau: Network Management
Classification: Customer Service Assistant 2 (Multiple Positions)
Job Skills: Customer Service
Compensation: $22.96/hour
Schedule: Full‑time
Work Hours: 8:00 am – 5:00 pm
Location: Lazarus 4, Columbus, Ohio, Franklin County, United States
Union: OCSEA
Primary Job Skill: Customer Service
Technical Skills: Customer Service
Professional Skills: Customer Focus, Problem Solving, Verbal Communication, Written Communication
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Operate in a call center environment answering questions from Ohio Medicaid applicants, credentialists, and other stakeholders.
Screen applications for individuals, groups, and organizations, including verifying licensure, ensuring applicants are not sanctioned, and ensuring the accuracy of information documented on the Ohio Medicaid Application.
Respond to emails.
Assist with maintaining and updating provider records and files.
Prepare and maintain reports concerning production activities.
Participate in training for user acceptance testing and preparing data clean‑up activities in preparation for the new Provider Network Management (PNM) module.
Provide customer service resolving issues for applicants, credentialists, and other stakeholders via email, phone, and chat.
Minimum qualifications:
9 months training or 9 months experience in office practices & procedures.
9 months training or 9 months experience in public relations or customer service that includes techniques for handling difficult people.
9 months training or 9 months experience in typing, keyboarding, data entry or word processing.
9 months training or 9 months experience in operation of a personal computer.
Or an equivalent of the minimum qualifications for employment noted above.
Job Details
Office: Operations
Bureau: Network Management
Classification: Customer Service Assistant 2 (Multiple Positions)
Job Skills: Customer Service
Compensation: $22.96/hour
Schedule: Full‑time
Work Hours: 8:00 am – 5:00 pm
Location: Lazarus 4, Columbus, Ohio, Franklin County, United States
Union: OCSEA
Primary Job Skill: Customer Service
Technical Skills: Customer Service
Professional Skills: Customer Focus, Problem Solving, Verbal Communication, Written Communication
#J-18808-Ljbffr