Ohio Department of Medicaid
Customer Service Assistant 1 - Multiple Positions
Ohio Department of Medicaid, Columbus, Ohio, United States, 43224
Customer Service Assistant 1 - Multiple Positions
What You Will Do At ODM
Office:
Operations
Bureau:
Network Management
Classification:
Customer Service Assistant 1 (Multiple Positions)
Job Overview
The Ohio Department of Medicaid (ODM) is seeking a customer service professional to be part of our Provider Enrollment unit. The Provider Enrollment unit provides support, technical guidance, and complaint resolution to Ohio Medicaid providers.
Responsibilities:
Provide assistance and education on the provider enrollment process for the Medicaid program through written correspondence and/or telephone communication
Follow up with providers/stakeholders to resolve problems/issues
Submit production reports on a regular schedule
Accurately screen and process applications for Ohio Medicaid
Update provider records/files
Attend and participate in staff meetings
Responsible for remaining up to date with Federal and State rules, policies and procedures to ensure that education and screening activities are accurate
Assist with conversion efforts/project/data clean-up for the new Provider Network Management module (PNM)
Participate in training sessions for the new PNM system
Minimum Qualifications:
3 months training or 3 months experience in office practices & procedures; 1 course or 3 months experience in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 months experience in typing, keyboarding, data entry or word processing; 1 course or 3 months experience in operation of personal computer. Or equivalent of Minimum Qualifications for Employment noted above. Note: in the telecommunications section, within the Ohio Department of Public Safety, employees will automatically be reassigned to the Customer Services Assistant 2, 64432 classification after serving 6 months as a Customer Service Assistant 1, 64431.
Job Skills:
Customer Service
Organization:
Medicaid
Agency Contact Name and Information:
HumanResources@medicaid.ohio.gov
Unposting Date:
Jan 18, 2026, 11:59:00 PM
Work Location:
Lazarus 4
Primary Location:
United States of America-OHIO-Franklin County-Columbus
Compensation:
$21.93/hour
Schedule:
Full-time
Work Hours:
8:00 am - 5:00 pm
Classified Indicator:
Classified
Union:
OCSEA
Primary Job Skill:
Customer Service
Technical Skills:
Customer Service
Professional Skills:
Customer Focus, Time Management, Verbal Communication, Written Communication
Agency Overview
Investing in opportunities for Ohioans that work for every person and every family in every corner of our state is at the hallmark of Governor DeWine’s agenda for Ohio’s future. To ensure Ohio is “the best place to live, work, raise and family and start a business,” we must have strong schools, a great quality of life, and compassion for those who need our help.
Department Responsibilities
Delivering a personalized care experience to more than three million people served.
Improving care for children and adults with complex behavioral health needs.
Working collectively with our partners and providers to measurably strengthen wellness and health outcomes.
Streamlining administrative burdens so doctors and healthcare providers have more time for patient care.
Ensuring financial transparency and operational accountability across all Medicaid programs and services.
#J-18808-Ljbffr
Office:
Operations
Bureau:
Network Management
Classification:
Customer Service Assistant 1 (Multiple Positions)
Job Overview
The Ohio Department of Medicaid (ODM) is seeking a customer service professional to be part of our Provider Enrollment unit. The Provider Enrollment unit provides support, technical guidance, and complaint resolution to Ohio Medicaid providers.
Responsibilities:
Provide assistance and education on the provider enrollment process for the Medicaid program through written correspondence and/or telephone communication
Follow up with providers/stakeholders to resolve problems/issues
Submit production reports on a regular schedule
Accurately screen and process applications for Ohio Medicaid
Update provider records/files
Attend and participate in staff meetings
Responsible for remaining up to date with Federal and State rules, policies and procedures to ensure that education and screening activities are accurate
Assist with conversion efforts/project/data clean-up for the new Provider Network Management module (PNM)
Participate in training sessions for the new PNM system
Minimum Qualifications:
3 months training or 3 months experience in office practices & procedures; 1 course or 3 months experience in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 months experience in typing, keyboarding, data entry or word processing; 1 course or 3 months experience in operation of personal computer. Or equivalent of Minimum Qualifications for Employment noted above. Note: in the telecommunications section, within the Ohio Department of Public Safety, employees will automatically be reassigned to the Customer Services Assistant 2, 64432 classification after serving 6 months as a Customer Service Assistant 1, 64431.
Job Skills:
Customer Service
Organization:
Medicaid
Agency Contact Name and Information:
HumanResources@medicaid.ohio.gov
Unposting Date:
Jan 18, 2026, 11:59:00 PM
Work Location:
Lazarus 4
Primary Location:
United States of America-OHIO-Franklin County-Columbus
Compensation:
$21.93/hour
Schedule:
Full-time
Work Hours:
8:00 am - 5:00 pm
Classified Indicator:
Classified
Union:
OCSEA
Primary Job Skill:
Customer Service
Technical Skills:
Customer Service
Professional Skills:
Customer Focus, Time Management, Verbal Communication, Written Communication
Agency Overview
Investing in opportunities for Ohioans that work for every person and every family in every corner of our state is at the hallmark of Governor DeWine’s agenda for Ohio’s future. To ensure Ohio is “the best place to live, work, raise and family and start a business,” we must have strong schools, a great quality of life, and compassion for those who need our help.
Department Responsibilities
Delivering a personalized care experience to more than three million people served.
Improving care for children and adults with complex behavioral health needs.
Working collectively with our partners and providers to measurably strengthen wellness and health outcomes.
Streamlining administrative burdens so doctors and healthcare providers have more time for patient care.
Ensuring financial transparency and operational accountability across all Medicaid programs and services.
#J-18808-Ljbffr