Kelly
Location:
Farmington, CT
Pay:
$19.00–$20.00/hour (Weekly Pay)
Schedule:
Full-Time | 8:00 AM–4:30 PM
or
10:00 AM–6:30 PM
Work Model:
On-site training, then hybrid (3 days onsite / 2 days remote)
Job Overview Kelly Services is hiring a
Customer Service Representative
to support daily customer service operations in a fast-paced contact center environment. This role is ideal for professionals who enjoy helping customers, managing multiple priorities, and delivering accurate, timely solutions through clear and professional communication.
You’ll manage inbound and outbound customer interactions, support order and quote processing, and collaborate with internal teams to ensure an excellent customer experience. The position begins fully on-site for training and transitions to a hybrid schedule once training is completed.
What You’ll Do
Respond to inbound and outbound customer inquiries via phone and email
Maintain a professional, courteous approach while building rapport with customers
Identify customer needs and provide accurate, timely resolutions
Enter quotes, orders, and service requests with high accuracy
Provide order status updates, tracking information, and account support
Utilize SAP and other CRM systems to document and process requests
Follow established communication procedures, policies, and service standards
Meet performance metrics, including order entry accuracy and service levels
Partner with internal departments to resolve customer issues efficiently
Support additional administrative tasks as needed
What You’ll Bring
Previous customer service experience required
Call center experience strongly preferred
Strong data entry skills with excellent attention to detail
Patient, diplomatic communication style with solid problem‑solving abilities
Ability to learn new systems and processes quickly
Proficiency with Microsoft Office
SAP or CRM experience required
Flexibility to work varied hours, including nights, weekends, and some holidays
High School Diploma or GED required
College coursework or degree preferred
Benefits Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short‑term disability. Employees also have access to a retirement savings plan, service bonus, holiday pay plans (up to eight paid holidays per benefit year), and a transit spending account. Paid sick leave is provided under applicable state or local plans. Click here for more information on benefits and perks that may be available to you.
About Kelly Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we’re dedicated to providing you with limitless opportunities to enrich your life.
Equal Employment Opportunity Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.
Seniority level:
Associate
Employment type:
Full‑time
Job function:
Customer Service
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Farmington, CT
Pay:
$19.00–$20.00/hour (Weekly Pay)
Schedule:
Full-Time | 8:00 AM–4:30 PM
or
10:00 AM–6:30 PM
Work Model:
On-site training, then hybrid (3 days onsite / 2 days remote)
Job Overview Kelly Services is hiring a
Customer Service Representative
to support daily customer service operations in a fast-paced contact center environment. This role is ideal for professionals who enjoy helping customers, managing multiple priorities, and delivering accurate, timely solutions through clear and professional communication.
You’ll manage inbound and outbound customer interactions, support order and quote processing, and collaborate with internal teams to ensure an excellent customer experience. The position begins fully on-site for training and transitions to a hybrid schedule once training is completed.
What You’ll Do
Respond to inbound and outbound customer inquiries via phone and email
Maintain a professional, courteous approach while building rapport with customers
Identify customer needs and provide accurate, timely resolutions
Enter quotes, orders, and service requests with high accuracy
Provide order status updates, tracking information, and account support
Utilize SAP and other CRM systems to document and process requests
Follow established communication procedures, policies, and service standards
Meet performance metrics, including order entry accuracy and service levels
Partner with internal departments to resolve customer issues efficiently
Support additional administrative tasks as needed
What You’ll Bring
Previous customer service experience required
Call center experience strongly preferred
Strong data entry skills with excellent attention to detail
Patient, diplomatic communication style with solid problem‑solving abilities
Ability to learn new systems and processes quickly
Proficiency with Microsoft Office
SAP or CRM experience required
Flexibility to work varied hours, including nights, weekends, and some holidays
High School Diploma or GED required
College coursework or degree preferred
Benefits Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short‑term disability. Employees also have access to a retirement savings plan, service bonus, holiday pay plans (up to eight paid holidays per benefit year), and a transit spending account. Paid sick leave is provided under applicable state or local plans. Click here for more information on benefits and perks that may be available to you.
About Kelly Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we’re dedicated to providing you with limitless opportunities to enrich your life.
Equal Employment Opportunity Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.
Seniority level:
Associate
Employment type:
Full‑time
Job function:
Customer Service
#J-18808-Ljbffr