Mount Sinai Morningside
Capacity Management Analyst I - HSO AMB CAPACITY MGMT & ACCESS - MSH - Full-Time
Mount Sinai Morningside, New York, New York, us, 10261
Capacity Management Analyst I – HSO AMB CAPACITY MGMT & ACCESS - MSH (Full-Time M-F 9AM-5PM (Hybrid))
Posted 1 week ago – be among the first 25 applicants.
Seniority level: Entry level
Employment type: Full-time
Job function: Business Development and Sales
Industries: Hospitals and Health Care
Job Description The Capacity Management Analyst I applies knowledge of the client’s clinical or business requirements, Epic Cadence application capabilities, and technical skills to implement and support advanced scheduling throughout the Ambulatory enterprise. The analyst will be a subject matter expert (SME) in Epic Cadence, client and Access Center operations workflows. The analyst is responsible for the implementation of new decision support systems and modifications to existing systems, application configuration, go‑live support, and ongoing client support. He/she works on multiple projects concurrently, providing outstanding client service and contributing to the organization’s mission of utilizing information technology to improve patient care while driving the migration to Epic‑powered solutions that optimize patient access across the Ambulatory enterprise.
Responsibilities
Build, test, and implement decision support across various specialties within Ambulatory; maintain accuracy of scheduling by Access Centers.
Maintain intimate knowledge of Epic Cadence and advanced scheduling methodology.
Pro‑actively assist with escalated operational management and client issues; serve as a resource for stakeholders to address internal and external client needs.
Provide consultative services to clients regarding desired outcomes and offer recommendations/solutions to Cadence‑related scheduling concerns, including decision support system and template management.
Provide consultative services to Digital and Technology Partners on tickets regarding template change requests from operational clients.
Provide go‑live and roll‑out support collaborating with Access Centers, Ambulatory, and DTP; support users on new Epic applications, modules, and functionality.
Analyze multiple data streams to improve coordinated scheduling delivery and identify areas of improvement to increase scheduler accuracy and efficiency.
Assess impact of day‑to‑day change requests on centralized templates and decision trees; test all requests through different Epic environments with DTP to ensure process standards.
Implement and innovate processes that drive operational efficiency and provide the highest level of client service.
Successfully complete all Advanced Scheduling assigned tasks and projects in a timely manner.
Track and trend performance data; quickly identify trends to resolve issues before they disrupt service delivery.
Increase throughput and efficiency of ambulatory scheduling with a focus on Access Centers.
Frequent engagement with Capacity Management leadership as an access and scheduling optimization SME.
Qualifications Education Requirements
Bachelor’s degree preferred (or high school degree with equivalent knowledge, skills, experience)
Experience Requirements
1–2 years of healthcare experience in an outpatient setting, including experience in healthcare operations, medical office administration, and/or with healthcare information systems
Epic knowledge (Cadence, Prelude, etc.)
Microsoft Office knowledge (Outlook, Word, Excel, Visio preferred)
Employer Description The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.
At Mount Sinai, our leaders are committed to fostering a workplace where every employee feels valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well‑being of our staff, patients, and organization.
We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally.
Equal Opportunity Employer The Mount Sinai Health System is an equal‑opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.
Compensation The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $65,885 – $98,827 annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.
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Seniority level: Entry level
Employment type: Full-time
Job function: Business Development and Sales
Industries: Hospitals and Health Care
Job Description The Capacity Management Analyst I applies knowledge of the client’s clinical or business requirements, Epic Cadence application capabilities, and technical skills to implement and support advanced scheduling throughout the Ambulatory enterprise. The analyst will be a subject matter expert (SME) in Epic Cadence, client and Access Center operations workflows. The analyst is responsible for the implementation of new decision support systems and modifications to existing systems, application configuration, go‑live support, and ongoing client support. He/she works on multiple projects concurrently, providing outstanding client service and contributing to the organization’s mission of utilizing information technology to improve patient care while driving the migration to Epic‑powered solutions that optimize patient access across the Ambulatory enterprise.
Responsibilities
Build, test, and implement decision support across various specialties within Ambulatory; maintain accuracy of scheduling by Access Centers.
Maintain intimate knowledge of Epic Cadence and advanced scheduling methodology.
Pro‑actively assist with escalated operational management and client issues; serve as a resource for stakeholders to address internal and external client needs.
Provide consultative services to clients regarding desired outcomes and offer recommendations/solutions to Cadence‑related scheduling concerns, including decision support system and template management.
Provide consultative services to Digital and Technology Partners on tickets regarding template change requests from operational clients.
Provide go‑live and roll‑out support collaborating with Access Centers, Ambulatory, and DTP; support users on new Epic applications, modules, and functionality.
Analyze multiple data streams to improve coordinated scheduling delivery and identify areas of improvement to increase scheduler accuracy and efficiency.
Assess impact of day‑to‑day change requests on centralized templates and decision trees; test all requests through different Epic environments with DTP to ensure process standards.
Implement and innovate processes that drive operational efficiency and provide the highest level of client service.
Successfully complete all Advanced Scheduling assigned tasks and projects in a timely manner.
Track and trend performance data; quickly identify trends to resolve issues before they disrupt service delivery.
Increase throughput and efficiency of ambulatory scheduling with a focus on Access Centers.
Frequent engagement with Capacity Management leadership as an access and scheduling optimization SME.
Qualifications Education Requirements
Bachelor’s degree preferred (or high school degree with equivalent knowledge, skills, experience)
Experience Requirements
1–2 years of healthcare experience in an outpatient setting, including experience in healthcare operations, medical office administration, and/or with healthcare information systems
Epic knowledge (Cadence, Prelude, etc.)
Microsoft Office knowledge (Outlook, Word, Excel, Visio preferred)
Employer Description The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.
At Mount Sinai, our leaders are committed to fostering a workplace where every employee feels valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well‑being of our staff, patients, and organization.
We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally.
Equal Opportunity Employer The Mount Sinai Health System is an equal‑opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.
Compensation The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $65,885 – $98,827 annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.
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