Nuvision Federal Credit Union
Call Center - Member Contact Center Rep 1- Full Time - Remote (AK, AZ, NV, TX, W
Nuvision Federal Credit Union, Granite Heights, Wisconsin, United States
Call Center - Member Contact Center Rep 1 – Full Time – Remote (AK, AZ, NV, TX, WA, WY)
We embrace passionate Team Members who consistently display our values: United, Informative, Approachable, Caring and Transparent. We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs.
Sign-on bonus available for eligible external applicants! Contact us today to learn more!
Responsibilities:
Provide efficient and timely service to membership via phone, mail, facsimile, as applicable.
Perform basic member service transactions with quality and accuracy.
Consult with members, identify needs, offer solutions, and follow up on pending transactions.
Conduct conversations that matter with members, whether in person or over the phone.
Recommend other products and services such as ancillary products when appropriate.
Open and maintain various member accounts (Savings, Checking, Money Market, Trust, Certificates, IRA) including completing all necessary forms.
Handle account maintenance tasks: address changes, name changes, adding/updating joint owners, beneficiaries, closing accounts, processing deceased accounts, and notary services.
Identify and report suspicious behavior or suspected fraud activity.
Complete all required training and compliance modules.
Treat all co-workers and members with respect.
Participate in continuous improvement activities.
Represent the Credit Union positively and professionally.
Maintain confidentiality of member and sensitive information.
Perform related duties as assigned.
Qualifications:
1 year retail experience with a proven track record in meeting and/or exceeding service and sales goals.
Basic understanding of financial products and services.
Professional verbal skills and etiquette.
Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook, Excel); remote signing and webcam proficiency.
Excellent follow-up skills.
Strong interpersonal skills with the ability to listen, understand, and anticipate member needs.
Excellent written skills (email) – grammar and spelling.
Member service and organizational skills.
Team player; works well with other departments.
Genuine interest in helping members through conversations that matter with an empathetic and caring nature.
Willingness to make a difference.
Personable and professional.
Education:
High School Diploma or equivalent.
Pay Scale (per applicable geographic location):
Alaska: Min $20.00 – Mid $24.31 – Max $29.17
Arizona: Min $16.77 – Mid $20.96 – Max $25.15
Nevada: Min $17.15 – Mid $21.44 – Max $25.73
Texas: Min $16.14 – Mid $20.18 – Max $24.22
Washington: Min $20.00 – Mid $24.35 – Max $29.23
Wyoming: Min $16.53 – Mid $20.67 – Max $24.50
Applicants must be legally authorized to work in the U.S. without the need for current or future sponsorship.
Benefits:
Medical
Dental
Vision
Life Insurance
Flexible Spending Account
401(k) Matching
Paid Time Off
Training Provided
Tuition Reimbursement
Website: nuvisionfederal.com/careers
#J-18808-Ljbffr
Sign-on bonus available for eligible external applicants! Contact us today to learn more!
Responsibilities:
Provide efficient and timely service to membership via phone, mail, facsimile, as applicable.
Perform basic member service transactions with quality and accuracy.
Consult with members, identify needs, offer solutions, and follow up on pending transactions.
Conduct conversations that matter with members, whether in person or over the phone.
Recommend other products and services such as ancillary products when appropriate.
Open and maintain various member accounts (Savings, Checking, Money Market, Trust, Certificates, IRA) including completing all necessary forms.
Handle account maintenance tasks: address changes, name changes, adding/updating joint owners, beneficiaries, closing accounts, processing deceased accounts, and notary services.
Identify and report suspicious behavior or suspected fraud activity.
Complete all required training and compliance modules.
Treat all co-workers and members with respect.
Participate in continuous improvement activities.
Represent the Credit Union positively and professionally.
Maintain confidentiality of member and sensitive information.
Perform related duties as assigned.
Qualifications:
1 year retail experience with a proven track record in meeting and/or exceeding service and sales goals.
Basic understanding of financial products and services.
Professional verbal skills and etiquette.
Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook, Excel); remote signing and webcam proficiency.
Excellent follow-up skills.
Strong interpersonal skills with the ability to listen, understand, and anticipate member needs.
Excellent written skills (email) – grammar and spelling.
Member service and organizational skills.
Team player; works well with other departments.
Genuine interest in helping members through conversations that matter with an empathetic and caring nature.
Willingness to make a difference.
Personable and professional.
Education:
High School Diploma or equivalent.
Pay Scale (per applicable geographic location):
Alaska: Min $20.00 – Mid $24.31 – Max $29.17
Arizona: Min $16.77 – Mid $20.96 – Max $25.15
Nevada: Min $17.15 – Mid $21.44 – Max $25.73
Texas: Min $16.14 – Mid $20.18 – Max $24.22
Washington: Min $20.00 – Mid $24.35 – Max $29.23
Wyoming: Min $16.53 – Mid $20.67 – Max $24.50
Applicants must be legally authorized to work in the U.S. without the need for current or future sponsorship.
Benefits:
Medical
Dental
Vision
Life Insurance
Flexible Spending Account
401(k) Matching
Paid Time Off
Training Provided
Tuition Reimbursement
Website: nuvisionfederal.com/careers
#J-18808-Ljbffr